Holiday Support Executive

**Changing lives through travel**

At G Touring we’re passionate about travel and we love exploring the world with our customers. Our goal is to make a difference in the destinations we travel to and the people that live there. G Touring operates two market leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is a dedicated solo brand operating for over 20 years. G Touring is built on the mission of “Changing People’s Lives Through Travel”.

Leading the way in guided touring holidays, Travelsphere takes its customers all over the world and is centred around the customers’ shared experiences. Just You’s collection of worldwide guided touring holidays has been designed exclusively for solo travellers and we help all our customers to have unique experiences and create memories that will last a lifetime.

G Touring is the touring division of Bruce Poon Tip’s group of companies, which also include G Adventures and Tru Travels. Our mission is change lives through travel and we do that through our Cares programmes that runs alongside our not-for-profit partner, the Planeterra Foundation to ensure that the communities we visit benefit from tourism.

We are always looking for people to join our team who have a desire to go above and beyond for the customer to deliver excellence, who have a passion for travel, who are bold and fearless and love to share their experiences and learning.

**Holiday Support Executive**

**Location**: Based in Market Harborough.

**Working Hours**: These roles are full-time permanent roles working 37.5 hours per week on different shift patterns during the opening hours of the department, which are Monday - Friday 9am - 7pm, Saturday 9am - 5pm and Sunday 10am - 4pm.

**In this role you will**:

- Support accurate customer records
- Contact customers to confirm or verify details to fulfil the request and manage the query in the most efficient and customer focussed approach to maximise bookings and revenue
- Support the process to determine and ensure accurate recording of customer airport travel requirements.
- Provide sales support follow up for web bookings and partnership sales to confirm bookings
- Adding Excursions to existing bookings
- Updating bookings with customer requirements for available services
- Assist with customer holiday queries
- Communicating and administrating changes to customer holiday arrangements in line with PTR regulations
- Supporting communication of any necessary travel arrangements
- Assisting with the distribution of customer holiday documents and responding to documentation queries
- Processing holiday product set up requests to enable the sale of holidays
- Processing brochure requests
- Updating customer records to unsubscribe from mailing lists
- Administration of all incoming and outgoing post

**To be successful in this role you will**:

- Have excellent and professional written and verbal communication skills.
- Be computer literate and be able to use Word, Excel, and Outlook.
- Have attention to detail
- Be prompt and have a swift pace of work.
- Be confident, efficient, and organised.
- Have a strong customer focus and a right first-time approach.
- Demonstrate passion, desire, and energy to help our customers and colleagues
- Be able to navigate various systems and processes efficiently and effectively.
- Work under your own initiative.
- Have a positive approach
- Demonstrate flexibility & adaptability to an ever-changing environment.
- Be self-motivated and team player
- Be able to follow and complete processes to a high standard and under pressure.
- Demonstrate the company values.

**What’s it like to work here?**

Our culture is more than just some words on paper. It’s who we are: how we think, what we value and how we behave. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.

**Why work with us?**
- Be part of something greater than yourself.
- We’re all about “you” being the best you can be and we want you to be yourself too.
- You’ll have access to Vocational Learning Support
- Every year the opportunity of a “Learning Journey” to learn about our holidays and to meet our customers
- Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey.
- Freedom to accelerate / drive change
- A genuine ‘one team’ approach where everyone counts and everyone is welcome at G Touring.

**We offer you**
- A competitive salary
- Generous holiday allowance - 25 days plus Public Holidays. You can also purchase additional leave up to 2 normal working weeks.
- We think it’s important that there is always some time for you. So, every year you will get your birthday as an extra day of paid leave.
- Supporting the local community is an important part of our ethos, so we offer you the opportunity to spend one of your normal working day