Holiday Advisor

**Changing lives through travel**

At G Touring we’re passionate about travel and we love exploring the world with our customers, while we explore it together our goal is to try and help the places we go to and the people that live there. G Touring operates two market leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is one of the original dedicated solo operators. G Touring is built on the mission of “Changing People’s Lives Through Travel”.

Leading the way in guided touring holidays, Travelsphere takes its customers all over the world and is centred around the customers’ shared experiences. Just You’s collection of worldwide guided touring holidays has been designed exclusively for solo travellers. From short breaks to epic journeys, customers travelling with Just You discover fascinating cities, spectacular scenery, and fabulous sightseeing in the company of other solo travellers.

G Touring is the touring division of Bruce Poon Tip’s group of companies, he also owns G Adventures and Tru Travels. As a group we believe travel can have a positive impact and be a force for good in the communities we visit. We operate Travelsphere Cares, and Just You Cares in partnership with Planeterra, the world’s leading non-governmental organisation turning travel into impact in communities around the globe.

**Holiday Advisors**

**Working Hours**

These roles are full-time permanent roles working 37.5 hours per week on different shift patterns during the opening hours of the department. The opening hours are currently Monday - Friday 9:15 am - 17:45 pm, there is an expectation that weekend working will be required on a rotational basis in the future.

**Location **Market Harborough***

**Purpose of the role**:Be** **a holiday expert who maximises every customer interaction as a unique sales and customer experience opportunity. To provide a seamless customer experience through effective use of systems while using information and tools appropriately

**In this role you will be**:

- The main point of contact with our customers dealing all holiday enquiries generated via multiple channels you will handle all customer interactions to match customer needs with product and services to maximise revenue, customer loyalty and customer satisfaction, placing the customer at the heart of everything that we do.
- As brand ambassador of our business, taking pride in demonstrating product knowledge and a desire to understand and exceed our customer needs delivering a service that drives customer loyalty and satisfaction.
- Using all systems available to accurately inform, record, and fulfil customer needs, ensuring that all relevant information is captured and provided to customer and internal colleagues and that any changes are communicated effectively.
- Maximising all sales opportunities by listening to customer needs, identifying buying signals and overcoming objections in a warm, helpful and genuine manner, offering solutions and looking into alternatives and upselling where needed.
- Positively communicating with customers to deliver a holiday of a lifetime, building enthusiasm, and showing genuine interest in customer’s needs to establish rapport to build confidence and trust.
- Working cross-functionally with other departments in the business, using your expertise to overcome barriers and fulfil customer queries.
- Following all business booking conditions, instructions and requirements to ensure integrity of service provided and support business objectives

**To be successful in this role you will be**:

- Passionate about travel and have a good geographical knowledge.
- Taking ownership for your own performance to meet the required standards and expectations and using learning and development opportunities to be the best you can be in an ever-evolving role.
- Prioritising and managing your time effectively
- Actively participating in company initiatives, training, and events
- Able to adapt to changes in situation and task while sensitively responding and supporting others
- Raising and suggest ideas to improve business and customer process with Management team.
- Seeking opportunities to improve individual and team performance striving best practices to enhance performance.
- Experienced in sales/service for a minimum of 6 months.
- Proficient in written and verbal communication skills.
- Computer literate in Word, Excel and Outlook.

**What’s it like to work here?**

Our culture is more than just some words on paper. It’s who we are: how we think, what we value and how we behave. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.

**Why work with us?**
- Be part of something greater than yourself.
- We’re all about “you” being the best you can be and we want you to be yourself too.
- You’ll have access to Vocational Lear