Operations Executive

**Changing lives through travel**

At G Touring we’re passionate about travel and we love exploring the world with our customers, while we explore it together our goal is to try and help the places we go to and the people that live there. G Touring operates two market leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with customers for over 60 years. Just You is one of the original dedicated solo operators. G Touring is built on the mission of “Changing People’s Lives Through Travel”.

Leading the way in guided touring holidays, Travelsphere takes its customers all over the world and is centred around the customers’ shared experiences. Just You’s collection of worldwide guided touring holidays has been designed exclusively for solo travellers. From short breaks to epic journeys, customers travelling with Just You discover fascinating cities, spectacular scenery, and fabulous sightseeing in the company of other solo travellers.

We're always looking for people to join our team who have a desire to go above and beyond for the customer to deliver excellence, who have a passion for travel, who are bold and fearless and love to share their experiences and learning.

**Operations Executive**

We are looking for a Operations Executive to join our Product and Operations Team based in our office in Market Harborough.

**Working Hours**

Full-time permanent role working 37.5 hours per week 09:00 am - 17:15 pm Monday to Friday with 45 minute lunch break.

**Purpose of the role**:
Reporting to the Operations Manager this role is responsible for ensuring all aspects of the holiday logistics are organised seamlessly and all suppliers deliver to the required standard to deliver a holiday of a lifetime every time.

You will:

- Complete all general tasks associated with managing the operation of our escorted tours.
- Compile operating reports for local suppliers, including flight times for agents and transfer companies. Including overseas airport representative requirements, to ensure the best possible arrival experience for customers.
- Manage overseas airport service costs, ensuring higher costs are escalated.
- Complete final pre-tour departure checks on all aspects of the holiday. Check all tour elements are confirmed e.g., Rail, excursions, guides, coaches & booking entrances.
- Monitor the quality of ground arrangements and take necessary actions to improve/change to deliver excellence.
- Manage operation of optional excursions, by reviewing minimum numbers and liaising with Ground agents/Tour Managers to ensure customer’s experience is not impacted.
- Produce and maintain Tour Manager notes to enable Tour Managers to deliver a G Touring itinerary to deliver excellence every time.
- Ensure Tour Manager advances are correct at the beginning of the season and manage for individual tour dates.
- Carry out general operational administration tasks.
- Resolve day to day operational queries from suppliers and Tour Managers.
- Assist in resolving pre-tour operational escalations.
- Manage late sales requests.
- Ensure all tour delivery issues are fed back to Product team, recommending improvements to deliver a better experience.
- Play a key role in any crisis management scenarios. Be a part of the Emergency support roster.

To be successful you will be:

- Demonstrating at least 12 months travel industry experience or experience in a logistics/operational/service delivery role.
- Have excellent written and verbal communication skills.
- Computer literate in Word, Excel, and Outlook.
- Organised and enjoy working with fine detail.
- Have a good knowledge of world geography and enjoy research.
- Able to build effective relationships with suppliers.
- Able to work under pressure and prioritise workload.
- Able to remain calm in a crisis, think on feet, solution orientated.
- Willing and able to travel overseas in the event of a serious emergency. Problem solving and providing creative solutions.

What’s it like to work here?

Our culture is more than just some words on paper. It’s who we are: how we think, what we value and how we behave. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.

Why work with us?
- Be part of something greater than yourself.
- We’re all about “you” being the best you can be and we want you to be yourself too.
- You’ll have access to Vocational Learning Support
- Every year the opportunity of a “Learning Journey” to learn about our holidays and to meet our customers
- Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey.
- Freedom to accelerate / drive change A genuine ‘one team’ approach where everyone counts and everyone is welcome at G Touring.

**We offer you**
- A competitive salary
- Generous holiday allowance - 25 days plus Public Holidays. You can also purchase additional leave up to 1 of your working week.
- We think it’s important that there