Customer Service
3 days ago
Customer Service Leeds City Centre
Salary up to £21,000
Hybrid Working
Start Date: 20-Oct-22
Are you looking to start a career in Finance? Do you have experience delivering outstanding customer service? Are you willing to learn new things?
If you answered YES to the above, this role is for you
My client is experiencing a period of sustained growth and is looking for a number of part-time Customer Service Representatives to join their Share Plans team in Leeds city centre. They invest a huge amount into their people, with world-class training, amazing career progression and brilliant benefits
What's In It For You?
- Salary up to £21,000
- Hybrid Working once training is completed
- Flexible shift patterns
- No Evening or Weekend Work
- Bright, modern and spacious office, located right by Leeds station
- Discounted Gym Membership
- Discounted Health Insurance
- Employee Assistance Programme
- Opportunity to take part in charity
The purpose of the role is to connect customers with their assets - safely, securely and responsibly. You'll be a great fit if you're customer focused, adaptive and able to learn new things
What Will You Be Doing?
- Respond to inbound telephone calls from customers and their representatives.
- Perform ID & Verification checks in line with GDPR regulations & internal procedures.
- Develop and demonstrate expert knowledge of the products & procedures.
- Escalate queries and complaints to relevant teams.
- Use internal systems to effectively respond to queries.
- Identify opportunities for process improvements.
Who Are We Looking For?
- Demonstrate strong Communication Skills
- Are Customer-Focused and have a desire to Resolve Queries
- Love to Learn
- Like to Solve Problems
- Have great Attention to Detail
- Are able to proficiently use the Microsoft Office package, including Word and Outlook
- Have Customer Service/Call Centre experience (preferred)
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