Order Management Administrator
5 days ago
In this role, you will ensure an accurate demand plan and Sales, Inventory & Operations Planning (SIOP) for all Smiths Detections factories by analysing and driving corrective actions.
The role is responsible for the reliability of demand used for factory planning, driving a reduction in pull-ins and push-outs through a greater linkage with Materials Planning and Shipping teams. Encompassing and coordinating returns back to home site.
This role is based in our production site in Hemel Hampstead, and after the probation period, there is the opportunity to work from home 2 days per week.
Duties & Responsibilities
- Verify sales orders are received as per quotations: Ensure terms, configuration, pricing and part numbers are all correct prior to entry into SAP.
- Correctly enter Programme orders to ensure milestone billing and segregation of product and service line items.
- Update Sales orders in SAP in the event of changes.
- Keep Customers and Sales managers aware of any changes / delays in delivery dates
- Manage the adherence to the original promise date agreed at order acceptance.
- Root cause analysis for any changes to Material Availability Date (MAD) within the agreed timeframe.
- Achievement of On Time Delivery (OTD) and inventory turns targets for the business.
- Overall responsibility for operational trade and compliance ensuring all relevant documentation (EUCs/Export licenses/Import Permits/Credit Terms) are in position before the equipment is ready to ship.
- Coordination and entry of customer sales orders/STO and Return Material Authorization (RMA) into SAP
- Manage timely creation of, order acknowledgements, delivery notes for sales orders/STO and RMA and invoices.
- Ensure up front order information check lists are maintained in advance of order being loaded to SAP with MAD.
- Working in partnership with the planning team to ensure successful execution of production plan
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
- Experience with SAP is essential, ideally SD or Warehouse Management
- Strong customer service skills and the ability to work under pressure and strict deadlines.
- Previous planning experience would be an advantage
- An understanding of working in a SIOP-driven business including participation in the monthly SIOP cycle.
- An understanding of the Operational Trade and Compliance laws that govern the business
- Self-motivated, pro-active, punctual, shows attention to detail, adaptable
- Be able to analyse revenue reports and updates with the latest information available from Programmes, Service & Logistics
About Smiths
About Smiths Detection
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.
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