Concierge Team Leader

2 weeks ago

Warwick, United Kingdom Mitie Full time

**We're Hiring: Concierge Team Leader - Wokingham**:
**Location**: Warwick
**Reporting to**: Facilities Manager Concierge
**Work Level**: Team Leader

Are you passionate about delivering exceptional front-of-house services and leading high-performing teams? Mitie is looking for a **Concierge Team Leader** to join our NESO team in Wokingham. This is a fantastic opportunity to take ownership of a dynamic role, driving operational excellence and customer satisfaction across a key FM portfolio.

***What You'll Be Doing**:

- Lead and develop a front-of-house team to deliver best-in-class service.
- Act as the primary contact for all operational and logístical front-of-house enquiries.
- Collaborate with Mitie managers in a one-team approach across services.
- Champion continuous improvement and drive change across departments.
- Ensure safety, customer service, and operational standards are consistently met.
- Engage with stakeholders, manage expectations, and respond to feedback.
- Provide monthly reports on staffing, consumables, and service efficiencies.
- Support the Facilities Manager Concierge and deputise when required.

**What We're Looking For**:

- Proven leadership experience in customer-facing roles.
- Strong project management and organisational skills.
- Excellent interpersonal and communication abilities.
- High attention to detail and commitment to quality.
- Ability to manage multiple projects and adapt to change.
- IT proficiency, including database management.
- A flexible, collaborative, and proactive approach to work.

***Essential Skills & Attributes**:

- Passion for customer service and operational excellence.
- Integrity, professionalism, and a high standard of personal presentation.
- Ability to build productive relationships across diverse teams.
- Politically aware and aligned with corporate goals.
- Commitment to promoting diversity and inclusive practices.

**Training & Safety**:

- Completion of all required e-learning and toolbox talks.
- Active promotion of safe working practices.
- Reporting of health and safety issues and incidents.

**Ready to Lead the Way?**:
If you're ready to take the next step in your career and lead a team that makes a real impact, we'd love to hear from you.

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