Tower Suites Concierge

Warwick Castle Resort, Warwick Castle
Warwick, WARWICKSHIRE, CV34 4QU
United Kingdom

**Hotel Concierge**

**Location**:Warwick Castle, Warwick

**Hours**: This is a Seasonal role. Must be able to work weekends, evenings, and bank holidays. AM shift 7-3pm, PM shift 3-11pm.

We're looking for a
**Hotel Concierge** to join the team at Warwick Castles Knight’s Village. Reporting to the Hotel Duty Managers you will assist the Accommodation Team in ensuring the friendly and efficient arrival and departure of our guests.

**About The Role**
- Ensuring that the guests get the greatest value for their money by delivering impeccable customer service
- Adapt to every guests’ individual requests and go out of your way to deliver this
- Ensuring that the rooms are of impeccable standard of cleanliness
- Handle any guest problems, complaints, or compliments, passing on any relevant information to the Hotel Duty Manager

**About You**
Are you enthusiastic, energetic, and able to put a smile on guest’s faces?

Can you work on your own, and also part of a team?

Are you able to deliver brilliant customer service, finding ways to go the extra mile? Do you have an eye for detail?

**If you can answer yes to these questions, we want to hear from you**

**The Perks**
Alongside 28 days holiday you can also look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic Pass, 25% discount in our retail shops and restaurants, 40% discount online on Lego, and much more

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.