Tower Suites Concierge

Warwick Castle Resort, Warwick Castle
Warwick, WARWICKSHIRE, CV34 4QU
United Kingdom

Forget dull history lessons. Here at Warwick Castle, we bring the past vividly to life through imaginative story-telling and unexpected discoveries. Could you help us give our guests the ultimate castle experience?

We are currently recruiting a **Tower Suites Concierge** to join our dedicated Accommodation Team. Reporting to the Hotel Duty Managers you will assist the Accommodation Team in ensuring the friendly and efficient arrival and departure of ourguests. To maintain high standards of hospitality at all times. To provide guests with information needed throughout their stay.

**Duties include**
- Ensuring that the guests get the greatest value for their money by delivering impeccable customer service
- Adapt to every guests individual requests and go out of your way to deliver this
- Ensuring that the rooms are of impeccable standard of cleanliness
- Handle any guest problems, complaints or compliments, passing on any relevant information to the Hotel Duty Manager

**About you**
- Excellent communication skills
- Good eye for detail
- Able to work on your own, and also be part of the team
- Enthusiastic, energetic, and able to put a smile on guest’s faces
- Brilliant customer service

If you can answer yes to these questions, we want to hear from you
This is a seasonal position and you will work up to 5 days out of 7, including weekends, evenings and bank holidays. Flexibility is therefore essential. Due to the nature of our business you will be required to work evenings, weekends and bank holidays.

We offer fantastic benefits including a Merlin Magic Pass, allowing you to take family and friends to visit Merlin Attractions for free, 40% discount on LEGO booked online, 25% off in our retail shops and restaurants and much more

**About Merlin**

MERLIN ENTERTAINMENTS is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attractionoperator, Merlin now operates over 100 attractions, eleven hotels and three holiday villages in 23 countries, across four continents. The company aims to deliver memorable and rewarding experiences to its 54 million visitors worldwide, through its iconic globaland local brands - including Madame Tussauds, SEA LIFE, LEGOLAND, The Bear Grylls Adventure and the Coca-Cola London Eye - and the commitment and passion of its managers and 29,000
employees.