Helpdesk Administrator

They will need to be computer literate in the use of Word, Outlook and Excel.

The post holder will need to be able to maintain the Remedial Works Tracker where all calls/issues are logged and dispatched to appropriate contractors.
- Maintain the Remedial Workers Tracker
- Raise purchase orders as requested by Estates team managers and receipt after confirmation that service has been completed/item has been delivered
- Excellent communications skills, including tact and diplomacy. Portray a confident positive manner and reassure callers when necessary
- Maintain effective working relationships and communication channels with all departmental colleagues and other departments/users within the organisation and outside agencies
- Work on own initiative, making a daily assessment of time sensitive issues and advise managers accordingly
- Coordinate regular firm alarm test and assist with planned and unplanned drills
- Fire Marshall
- First Aider

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
**Vision**: Transforming Lives

**Values**: Care, Innovation and Compassion

**Mission**: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

Eligible for NHS Pension

**JOB TITLE**: Helpdesk/Support Desk Administrator

**PAY BAND**: 3

**SERVICE**: Estates & Facilities

**ACCOUNTABLE TO**: Head of Estates & Facilities

**JOB SUMMARY**:
Delivery of a high quality, responsive support desk service to all users to ensure that calls are resolved professionally and within agreed timescales.

Point of contact for internal all callers demonstrating a polite and helpful manner.

**ROLE SUMMARY**:.
- Maintain the Remedial Workers Tracker
- Raise purchase orders as requested by Estates team managers and receipt
- Assist with electric car chargers including use of chargers and EB App using GreenFlux EVPortal
- Excellent communications skills, including tact and diplomacy.
- Maintain effective working relationships and communication channels with all departmental colleagues and other departments/users
- Coordinate regular firm alarm test and assist with planned and unplanned drills
- Fire Marshall
- First Aider

FACTOR
ESSENTIAL
DESIRABLE
EVIDENCE

QUALIFICATIONS
& EDUCATION Educated to NVQ level 3 or equivalent plus knowledge obtained through other courses and experience GCSE/O level or equivalent in English and Maths

WORK RELATED
KNOWLEDGE &
EXPERIENCE
- Experience in a healthcare or public sector setting.
- Experience of customer service.
- Demonstrable experience in dealing with sensitive and confidential information.
- Sound knowledge of IT systems and software programs such as Outlook, Word, Excel, Powerpoint
- Liaising with suppliers, contractors and internal stakeholders

Knowledge and experience in an Estates and Facilities setting.
- Knowledge of NHS issues and standards

SKILLS & APTITUDES
- Ability to organize own time and workload efficiently.
- Proven ability to achieve deadlines Good written communication skills - clear, well structured, accurate, grammar.
- Good oral communication with all levels/groups of staff including Heads of Departments and external contractors
- Ability to work as part of a team and independently.
- Ability to work using own initiative and be self-motivated.
- High level organisational skills
- Reliable and committed
- Professional approach to work and colleagues
- Able to develop good working relationships
- Ability to maintain confidentiality
- Minute/note taking.
- Work to best practice at all times to support the department.
- Ability to work quickly but accurately.
- Diary management.

CIRCUMSTANCES
Ability to withstand pressure of work
- Punctual & reliable
- Commitment to professional development
- Positive and flexible approach to work.

SPECIALITY SPECIFIC REQUIREMENTS

This role specification indicates the main functions of the post. It is not an exhaustive list of the responsibilities and tasks required for the job. There may be a requiremen