2nd Line IT Support Engineer
1 week ago
We are currently seeking a**2nd Line IT Support Engineer**for a well-respected and growing IT company.You will be responsible forensuring customers receive a strong and consistent service experience.
**As a 2nd Line IT Support Engineer, you will be tasked with the following**:
- Escalating problems to the appropriate next level of support when necessary.
- Acting as the 2nd Line point of escalation from the IT Service Desk Team to resolve technical issues of varying nature.
- Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members
- Ensuring that Helpdesk and Documentation systems are kept up to date.
- Regularly visiting client sites around Suffolk & Essex, providing support and maintenance to their IT Infrastructure.
**The key things we’re looking for from our 2nd Line IT Support Engineer**:
- A Good understanding of Office 365, AzureAD and Intune.
- Knowledge of networking including TCP/IP, DNS, DHCP, WAN, LAN
- Strong understanding of Windows Server administration and tools
- Full Clean Driving Licence.
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