Patient Experience Facilitator

We have an exciting opportunity to work alongside the Associate Chief Nurse and manage the patient experience team to provide clinical leadership in supporting the delivery of the Patient Experience agenda. Fostering a culture of continuous improvement through patient and public involvement.
- Be responsible for leading a designated portfolio of Patient Experience initiatives
- Develop and annually update the Patient Experience work programme.
- Manage the survey programme within the organisation.
- Support clinicians in the delivery of their patient experience surveys ensuring that identified surveys are undertaken and reported on.
- Continually promote a culture of Patient Experience improvement and involvement
- Support and lead Patient Experience initiatives as requested / required (i.e. Quality Account Priority)
- Work with Service Leads to identify, develop and drive Patient Experience initiatives.
- Leadership and management of the Patient Experience team
- Maintain (if clinical) up to date clinical practice by engaging clinically as required to maintain professional registration.

Please can you add in the normal RBH details. Please could we get this added as a drop down so we send out a consistent message

Management and personal development
- To act as role model in the delivery of the Patient Experience, engagement and involvement
- To provide support to Clinical Teams in the delivery of the Patient Experience agenda.
- To have an understanding of the CQC operating framework.
- To comply with all relevant Trust policies and procedures.
- To maintain and develop knowledge and skills for the role ensuring an awareness of NHS and local priorities and procedures.
- Participate in the development and promotion of a positive learning environment to meet the needs of the team.
- Participate in personal development reviews and work to achieve personal objectives/ competencies.
- Identify own training and development needs to maintain expertise and credibility.
- Act as a lead and resource for Patient experience.
- Demonstrates specialist knowledge of models for improvement, survey development and analysis.
- Practice reflectively to enhance the development of self and others.
- To support Ward Managers / Team Leaders and Clinical Teams to develop Patient Experience initiatives within the departments

Strategic development, planning and organising
- To manage own work load in order to meet defined objectives.
- Work flexibly with the ability to alter activities and priorities as the need arises to meet the changing needs of the service.
- To actively encourage and support the use of patient experience surveys/feedback as a basis for continuous Patient Experience improvement in patient care.
- To work with clinical staff to ensure that actions plans arising from surveys are implemented and monitored.
- To effectively project plan and organise the implementation of several projects at any one time.
- Develop and implement the Patient Experience agenda
- Plan and organise on-going complex activities or programmes.
- Contributes to service development and policy.
- Implements policies and propose changes to practice.

Administrative
- Dealing with complex situation which require analysis, interpretation and a comparison of a range of viable options.
- To report on progress against service objectives, reporting through the appropriate committee.
- Maintain confidentiality relating to patients, staff and the Trust at all times.
- Uses advanced IT software to create reports and analyse data.

Education
- To develop and deliver training / education packages / presentations as required