Patient Liaison Officer

23 hours ago

Reading, United Kingdom Circle Health Group Full time

Closing date28/09/2025
- HoursPart time
- Role TypePermanent
- Location(s)
- Circle Reading Hospital - Reading

**Overview**:
**Patient Liaison Officer**
**Circle Reading Hospital**
**22.5 Hours & Permanent**
**Salary: Up to £28,000.00 FTE per year**(depending on level of experience, training and qualification)**

Circle Reading Hospital is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Liaison Officer to join their team of staff in the Marketing department.

This is a Part time role for 22.5 hours a week. The role holder will be required to cover a flexible shift pattern.

**Duties of this role include**:

- You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
- You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
- You facilitate necessary access times and information required for patients to convert to procedure.
- You appropriately influence patients to choose Circle Health Group for their procedure.
- You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
- You book appropriate self-pay patients into a suitable clinic appointment.
- You comply with all relevant mandatory training.

**Applicants should meet the following criteria**:

- Customer service using telephone, written and face-to-face communications.
- Working within service performance standards.
- Proven influencing/sales skills.
- Proficient in MS Outlook, Excel and Word.
- Excellent command of the English language, both written and verbal.
- Excellent telephone manner and interpersonal skills.

**Salary & Benefits**

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities

and much more

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be **selfless**, **compassionate**, **committed**, **collaborative**, **brave**, **agile**, **tenacious** and **creative** and are at the core of our purpose and culture.

  • Pts Hospital Liaison Officer

    3 days ago

    Reading, United Kingdom South Central Ambulance Service Full time

    **Hospital Liaison Officer - Reading** We are recruiting for a full time Patient Transport Service (PTS) Hospital Liaison Officer (HLO) for The Royal Berkshire Hospital Reading. You will be the main point of contact between PTS and hospital clinics and wards. You will respond to and resolve issues concerning PTS provision, patient mobility, utilisation of...

  • Contract Liaison Officer

    5 days ago

    Reading, United Kingdom Novus Property Solutions Ltd Full time

    **Contract Liaison Officer** **Based**: Basingstoke office; Covering Reading/Berkshire locations - site based role. Typically working Monday to **Friday** 37.5 hours** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship...

  • Resident Liaison Officer

    1 week ago

    Reading, United Kingdom Novus Property Solutions Full time

    Resident / Contract Liaison Officer Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 750 colleagues in 21 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible...

  • Security Liaison Officer

    7 days ago

    Reading, United Kingdom VECTOR GLOBAL SOLUTIONS LIMITED Full time

    **Security Liaison Officer** **Experience & Skills Required**: - Must hold a current SC Clearance - Excellent organisation and planning skills - Strong IT (Microsoft Office Suite) and EDMS systems - Experience onboarding contractors (DBS Checks, Security Clearance Processing etc) - Customer service focus - Effective communication skills - Understanding of...

  • Medical Science Liaison

    2 weeks ago

    Reading, United Kingdom Evolve Full time

    Evolve are recruiting for a global healthcare company that specialise in lifesaving medicines and technologies. They are looking for a Medical Science Liaison to join their Biosimilars team to cover the South of the UK. As part of this role, you will be responsible for providing balanced, non-promotional high-level scientific and technical partnership to...

  • Clinical Nurse Specialist

    2 weeks ago

    Reading, United Kingdom The Royal Berkshire Full time

    Band 6 Clinical Nurse Specialist – Fracture Liaison Service / Bone Health This is a fixed‑term/secondment opportunity for 12 months to cover maternity leave. The Fracture Liaison Service (FLS) works with patients over 50 who sustain a fragility fracture to identify those with osteoporosis or at high risk of further fractures and place them on a...

  • Head of Service Liaison and Diversion

    1 week ago

    Reading, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    We’re recruiting for a head of service to lead the award-winning health and justice services provided by Berkshire Healthcare across the Thames Valley and Hampshire and Isle of Wight. Liaison and Diversion (L&D) services identify and support people who have mental health, learning disability, substance misuse or other vulnerabilities when they first come...

  • Glaucoma Failsafe Officer/patient Pathway

    5 days ago

    Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    Band 4 Glaucoma Failsafe Officer/Patient Pathway Coordinator (Ophthalmology) This is a fixed-term post for 12 months to cover maternity leave. We are seeking a passionate, enthusiastic, reliable and hardworking individual to join our team as the Glaucoma failsafe officer. The Ophthalmology team is committed to providing our colleagues with a positive...

  • Medical Info Enquiries Liaison Officer

    2 weeks ago

    Reading, United Kingdom Bayer Full time

    **At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...

  • Customer Liaison

    2 weeks ago

    Reading, United Kingdom Thames Water Full time

    We are looking for a Customer Liaison to join our Team. Are you a great communicator who thrives on making a difference? In this role, you’ll be a Customer Liaison for the Wastewater area in Thames Valley. Working Hours: 36 hours per week. Location: Hybrid, Thames Valley. What you will be doing as a Customer Liaison Managing a dynamic caseload and taking...