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Fraud Operations Investigator
2 weeks ago
**Who we are**
Vanquis helps people who are excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to succeed.
We’re here to put people on a path to a better everyday life, not just our 1.7 million customers but our colleagues too. And we’re proud of the difference we make.
**You and your team**
If you're new to discovering opportunities in Fraud, we'll summarise the importance of the Fraud Prevention team.
This is a great opportunity for someone who enjoys working to investigative tasks and complex cases finding fair and correct outcome for the customer and the bank.
In your day to day role you will:
- Review accounts that have triggered one of the transactional security system, to identify suspicious activity and take action/preventative measures
- Use advanced investigative telephone training techniques to communicate with potential fraudsters to gain insight of their intentions
- Report fraud to CIFAS
- Support the other teams within Fraud where needed
- Work towards individual and departmental goals
- Plus more
We are recruiting 2 permanent position and 1 FTC 6 months.
**What you’ll bring to the team**
We’re looking for someone who wants to step up and expand their knowledge and experience within fraud. As with any role, there are certain experiences or key skills which make you stand out as an applicant:
- Your great customer service skills will give you the ability to handle difficult conversations
- Using your own intiative you’ll identify issues regarding potential improvements, risks or detriment that could impact our customers or the bank
- Confidence in making decisions
- A problem solver who appreciates the need for structure and process but can also think outside the box
- Able to analyse data to identify patterns and trends
Please note the working hours for this role are shifts between 8am & 8pm including 2 Saturdays per month.
**Why Vanquis? **Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today. So we offer an attractive, competitive salary and benefits package for everyone including:
- Competitive base salary and rewards
- Discretionary bonus scheme
- 25 days holiday entitlement - with one day accrued for each year of service (to max 30 days)
- Defined contribution pension scheme
- Private Medical Insurance for you and your family (partner and dependant children)
- Extensive opportunities for personal and career development
- Flexible and dynamic working policies
- A range of initiatives offered through our Sports & Social and Social Impact Programmes
- Perks at Work - A perks platform offering over 30,000 unique discounts
- Free tea, coffee and fruit
- Discounted gym membership
- Subsidised on-site restaurants
