Housing Officer

Are you a Housing professional with a background in anti-social behaviour, and looking for an exciting new role within an organisation committed to improving lives? Are you driven by a challenge, and wanting to be part of a dynamic team, working collectively to deliver an efficient tenancy & estate management service? If so, our Housing Officer role could be the perfect job for you

Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Housing Services team are critical to ensuring our customers are supported in their homes to successfully sustain their tenancies and build communities they feel proud to be a part of.

As a Housing Officer, you will be responsible for providing a high-level housing service for our Customers across Kings Lynn (and surrounding areas), ensuring that they always receive an excellent service. You’ll be working with our customers, engaging them and providing opportunities to be involved in their neighbourhoods, ultimately aiming to make a positive difference to the quality of life for people and communities. Further key responsibilities are listed below:

- Lead, manage and review complaints of anti-social behaviour, race and hate crime incidents and hoarding - working alongside the Tenancy Enforcement Team and ASB specialists across the Group.
- Ensure that potential safeguarding issues (including tenants who have suffered domestic abuse) involving both adults and children are identified and managed in partnership with other agencies.
- Manage all tenancies in accordance with our policies and procedures, completing new tenant visits to ensure the tenant has moved in and is complying with the terms of their tenancy. Where required, engage with our Tenancy Enforcement Team to initiate legal action for any breaches of tenancy, attending court and evictions as required.
- Help to identify and support local initiatives which add social value; encouraging community cohesion and working in partnership with our Customer Service team to help customers to develop skills to gain training, education and employment.

Our Housing Officer role is a hybrid position, contracted to 36.25 hours per week. To us, this means travel across Kings Lynn and the surrounding areas supporting our customers for the majority of the week, with some time working from home too. You will also have a weekly presence in our Boston office, but we are open to discussion around how this is built into working weeks.

This is a hugely exciting time to join Longhurst Group - not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Housing Officer opportunity will help to develop and enhance your knowledge in Social Housing, and offers fantastic career progression opportunities. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry.

**_ This role currently attracts a non-contractual car allowance according to our Driving at Work Policy. This is currently set at £2,600 per annum, however eligibility for the allowance and the rate of the allowance is reviewed annually and any changes will be notified to you._**

**What you receive from us**
- A competitive 28-day annual leave entitlement plus bank holidays
- Car Allowance = £2,600 per annum (non-contractual, annually reviewed)
- Pension Scheme with contributions matched by us up to 8.5%
- Life Cover of three times your annual salary (as part of pension scheme membership)
- Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine
- Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
- Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
- Free Eye Tests
- Free flu vaccinations
- Investment in your personal development through our extensive learning and development opportunities.
- Professional subscription for membership fees relating to your role, paid for by us
- Family friendly, carers leave plus other paid leave
- Long Service Awards
- Carers Networking Group and resources to support Unpaid Carers

**How to apply**

**Vetting Requirements**

Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up t