2nd Line Support Analyst
2 weeks ago
2nd Line Support Analyst - Putney
Are you looking for an incredible opportunity to work within in a highly reputable, award winning architectural firm as an 1st and 2nd line support technician? This position requires excellent communication skills and a strong technical background providing1st and 2nd line support to internal stakeholders. If you have a strong level of understanding of Apple technologies as well as experience working daily with Active Directory this could be an excellent position for you, starting ASAP, paying up to £35,000per annum
1st and 2nd line Support Responsibilities:
*Ensure the smooth day to day running of the IT systems
*Provide a technical help support facility for the architects and admin staff for any software and hardware problems they may encounter
*Provide maintenance and support for company printers
*Advise the Senior IT Systems Engineer or Operations Director of all significant potential prob-lems
*Safeguard company data by ensuring regular backups and maintaining suitable IT security sys-tems
*Perform preventative maintenance and regular health checks to eliminate system shutdowns and below par periods of operation
*Train all new and existing staff in the use of software and hardware to increase overall level of IT knowledge in the practice
*Maintain up-to-date licenses of all software and hardware and maintain effective systems for veri-fying compliance
Skill set requirements:
*Administration of Windows Server 2016 or higher
*Windows 10
*Office 365
*Day to day tasks with Active Directory and MS Exchange
*Knowledge of TCP/IP and networking
*Desktop PC moves and network data cabling
*PC setup and configuration
*Experience with Apple Mac and Azure would be advantageous
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
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