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Senior 2nd Line IT Analyst

2 weeks ago


London, United Kingdom In Technology Group Limited Full time

**Role**: Senior 2nd Line IT Analyst
**Location**: West London
**Salary**: £36,000

A growing Managed Service Provider is looking to expand their team and onboard a Senior 2nd Line IT Analyst to help support their growing client base with a range of responsibilities including senior level support (BAU) project delivery and infrastructuremaintenance.

**The Role**:

- Provide enhanced levels of technical support to a client base from various industries including manufacturing, professional services, hospitality and more.
- Supporting mailbox issues with Exchange and Office 365
- Assisting with an exciting range of complex projects, including network upgrades, cloud migrations, hardware refreshes, and many more
- Dealing with complex issues which have been escalated from 1st Line
- Creating and maintaining Virtual Machines on Hyper-V and VMWare.
- Troubleshooting a range of network equipment including routers and switches, firewalls, VPN's
- Managing mobile devices through JAMF and Intune
- Completing administration tasks on Microsoft Teams and SharePoint through the Office 365 Admin Centre
- Complete administration tasks on Windows Server
- Write technical documentation and reports

**Essential Skills**:

- Great communication skills verbally and written
- Already have commercial experience within a similar IT role
- Have a good eye for detail
- Virtualization - Hyper-V or VMWare
- Office 365 & Exchange
- Azure
- SharePoint / Teams
- Windows OS and Server
- MDM - JAMF, Intune or similar platforms
- Active Directory
- Networking - DNS / DHCP / TCP/IP

**Package**:

- Formal training and certificates
- Holidays - 25 days plus bank holidays
- Annual bonus scheme
- Fantastic progression routes

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.