Assistant Contact Centre Manager

7 days ago

Rotherham, United Kingdom Venatu Full time

**Assistant Contact Centre Manager - Rotherham - Permanent - Full time office based**
**Salary**: £40,000 to £45,000 DOE
**Shifts**: 9am to 7pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday (Full flexibility required)

**This role will include monthly travel to Harborough District.**
- **“Are you an experienced Contact Centre manager looking for a new role?”**_
- **“Are you wanting to work in the exciting work of the Travel industry?**_”

**What’s in it for you?**
- Annual salary review
- 22 days holiday + 8 days stats (increasing every year until 25 days)
- Annual leave for your birthday
- Travel Allowance after probation including an extra 5 days holiday to take them
- Company social events

**The Company**:

- One of the UK’s largest tour operators offering holidays in UK and Europe

**Duties include, but not limited to**:

- Supporting Contact Centre Manager with duties
- Management of resource requirements
- Recruitment
- Work monitoring to ensure SLA’s are met
- Monitoring and analysing management information, identifying trends and updating procedures where necessary
- Communicate performance development process for team members
- Supporting and resolving issues within the team
- Adhering to policies and procedures
- Provide leadership, and support, demonstrating and coaching your team members towards your role model behaviours.
- Conduct regular staff reviews to feedback on performance and behaviours, recognising and rewarding individuals where appropriate
- Quality and SLA management
- Use Operational Management Methodology to drive and manage team performance, managing resources to match fluctuating levels of demand

**Do you have?**
- Proven experience in managing a contact centre management and/or first-line management is necessary.
- Experience within the travel industry is desired
- Experience of achieving KPIs
- Ability to work well under pressure
- Ability to prioritise, plan and organise work load
- Strong attention to detail
- Confident interpersonal and rapport-building skills

**Do you want to be part of this success story?**

For an amazing career opportunity and an immediate response please call Jess ()

**Why choose Venatu Recruitment Group?**
- Contact Centre is a specialist division here at Venatu Recruitment Group. If you are currently seeking a change in your career and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in furtherdetail_

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