Operations Manager Contact Centre
7 days ago
**Front Line Manager (Contact Centre)
Rotherham - Permanent - Full time office based**
**Salary**:£30,000 to £40,000 DOE
**Shifts**:9am to 5pm Monday to Friday with 1 in 5/6 weekends (Full flexibility required)
**What’s in it for you?**
- Annual salary review
- 22 days holiday + 8 days stats (increasing every year until 25 days)
- Annual leave for your birthday
- Employee discounts
- Company social events
**The Company**:
- One of the UK’s largest tour operators offering holidays in UK and Europe
- As a Front Line Manager, you will responsible for overseeing daily operations for your area and managing up to 30 members of staff per team (supported by Performance Coaches)
**Duties include, but not limited to**:
- Responsible for company KPI’s
- One to one coaching and reporting on daily performances
- Managing employee satisfaction
- Make informed decisions on daily operations and improvements
- Liaising with customers whether it is positive or negative feedback
- Recording how employees spend their time to help manage hours effectively
- Implement tactics for improving productivity
- Identify customer needs and increase customer loyalty
- Demonstrating up to date product and brand knowledge
**Do you have?**
- MUST have previous call centre experience
- MUST have previous Operations Management/Front Line Management experience
- Managing over 25 FTEs
- Experience of achieving KPIs
- Ability to work well under pressure
- Ability to prioritise, plan and organise work loa
- Strong attention to detail
- Confident interpersonal and rapport building skills
**Do you want to be part of this success story?**
**Why choose Venatu Recruitment Group?**
- Contact Centre is a specialist division here at Venatu Recruitment Group. If you are currently seeking a change in your career and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in furtherdetail_
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