Operations Support Administrator

3 days ago

Bristol, United Kingdom The Delivery Group Full time

**Who are the delivery Group?**

Originally a letter delivery business, The Delivery Group has an outstanding track record for growth, taking turnover from start up to over £250 million in the last ten years since it was established. We have also been ranked several times in the Sunday Times Fast Track 100 amongst other awards and titles. We have successfully diversified into the rapidly growing parcels market, capitalising on the boom in online shopping. The Group is now represented by multiple sites around mainland UK and continues strong growth year on year.

**Purpose**

Tracking and monitoring of vehicle routes using transport management systems. Escalating and re planning when any issues occur. Reporting back to the customer and transport manager. Management of client service enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions.

**Key Responsibilities and Tasks**
- Use available mapping / route tracking systems to effectively monitor service levels against daily plan
- Use of TMS to view plan and query any deviation on routes - i.e. route order or missed stops
- Tracking of route status with high risk routes monitored with a higher frequency than routes that are operating to plan.
- Escalation of risk routes and appraising clients of reforecast collection times
- Prioritising high risk routes or routes for new clients
- Report any tracking issues and audit vehicle tracking and sat navs
- Flexibility to work 8am - 8pm shift pattern
- Respond to inbound client service requests in a timely and professional manner
- Monitor collections & consumables orders on a daily basis
- Worksheet/job sheet allocation to data audit for processing
- Ensure worksheet/job sheets are received back from data audit in accordance with carrier timelines for operations processing
- Sending/receiving collection confirmations
- Compiling and completing forecasts for suppliers
- Check mailing processes as required
- Prioritise and allocate mail delivered to operations inbox (outlook)
- Assist the operation team with any other reasonable tasks
- Book collections and transport as required
- Submit reports within set time frame
- Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service
- Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers’ mailings

**Experience**
- Some Geographical aptitude would be asset but not essential as long as there is a willingness to learn.
- Excellent attention to detail with the ability to ensure total compliance whilst maintaining customer service levels
- Exceptional organisational skills and able to effectively manage own workloads
- Experienced in Microsoft Office systems and other office systems
- Strong communicator in both verbal and written English and be both polite and professional to external and internal colleagues

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Application question(s):

- Available to work 14:00-22:00 on rotation?

**Experience**:

- logistics support: 1 year (preferred)

Shift availability:

- Day shift (preferred)

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