Receptionist

2 days ago

York, United Kingdom JCT600 Full time

**Receptionist**

**Job summary**:
As a receptionist working at Mercedes York, you will handle all incoming telephone calls, professionally and promptly connecting callers to the relevant person or department whilst ensuring the highest level of customer experience. You will also welcome visitors ensuring they are well attended to at the Dealership and assisting them where appropriate.

You will be committed to providing excellent customer service in line with the company’s high standards and carry out professional work with enthusiasm and energy

**Key Responsibilities will include**:

- Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Ensuring that telephone calls are answered promptly and in accordance with Company and Brand standards.
- Guaranteeing all visitors consistently receive a professional and courteous welcome.
- Care for and provide refreshments to customers and visitors who are waiting for another member of the team, assisting as necessary to maximise customers’ comfort while they are on site.
- Ensure the switchboard and outgoing calls are monitored and analysed to provide detailed information on enquiry levels.

**Qualifications**:

- Excellent communication skills, with the ability to communicate clearly and unambiguously with customers, members of the public and other team members.
- Excellent telephone manner with the ability to quickly build rapport with, and inspire confidence in customers.
- Impeccable standard of personal presentation.
- A customer centric approach, always striving to deliver service above customer expectations.
- A passionate, enthusiastic, proactive, professional approach

**Why join JCT600 and what is in it for you?**

As part of our ambition to be best place to work, we offer:

- Highly competitive salary dependent upon experience.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

**Our Ambition**:
It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.

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