Income Officer
2 weeks ago
MMP Consultancy are currently recruiting for an Income Officer on a permanent basis, based in London.
The Income Officer will be responsible for promoting a payment culture and managing rent arrears process across all tenures.
Key Responsibilities:
- Keep former and current tenant debt within agreed target through the proper and effective management of rent/service charge and sub accounts
- Be responsible for taking enforcement action in cases where legal and non-legal remedies are appropriate to control debt levels
- Ensure that customers who have difficulty in paying their rent/service charge are offered appropriate advice and referred to relevant agencies offering welfare and debt advice
- Contribute to the development and overall performance of the Income Team and its operation to ensure the cost effective delivery of high quality services
- Be responsible for the promotion of the most appropriate payment method for a customer and updating the system record accordingly
- Undertake appropriate enforcement action using both legal and non-legal remedies
Key Knowledge & Experience:
- Good understanding of social housing issues
- Demonstratable knowledge of best practice in income management and debt collection
- Demonstratable knowledge of Housing and Welfare Benefits
- Computer literate understanding of spreadsheets and ability to use various software packages
- Ability to use own initiative in dealing with a wide variety of people
- Working knowledge of legislation and the regulatory requirements relevant to the department
- Ability to manage a varied and busy workload to meet targets and deadlines
- High level of numeracy and literacy
- Understanding of health and safety responsibilities, including lone working
- Experience of building effective relationships with internal and external partners
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