Customer Service Advisor
2 weeks ago
Our client is the specialist motor dealer finance division of a large UK bank. They are well established, yet significantly growing, and as such are looking to appoint a Collections Account Manager for their dealer risk team.
The Dealer Customer Services Advisor will sit within the Stock Funding operations and be responsible for delivering customer service excellence across within the product for all dealerships and suppliers.
You will be the first point of contact for all dealership/account manager/Auction queries and will be responsible for resolving within defined SLAs. Your day will consist of handling daily operations including vehicle funding management, inbox management,vehicle funding status, and dealer queries/reporting.
You will perform transactional tasks within the Salesforce platform, delegated by the credit and risk teams and will maintain the integrity of data within the system, performing regular reviews and provide dealer feedback and analysis to the Risk AccountManagers.
You will onboard new customers to the Stock Funding product which involves setting up their account and welcoming them into V12 Vehicle Finance Stock Funding.
You will have customer service experience, preferably gained within a B2B setting with the ability to communicate effectively and present yourself professionally to both our customers and internal stakeholders.
You will be able to demonstrate a high level of performance focus and proactivity with an attitude for learning and adapting to new systems and processes.
An understanding of motor finance or asset finance would be an advantage, but isn’t essential.
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