Customer Care Advisor

City and Guilds Training is looking for a Customer Care Advisor If you have excellent customer service skills and have great telephone manner then this opportunity may be what you are looking for. This is a great role to join our rapidly growing business. You will be responsible for providing first-class customer focused interactions. This appointment will be made on merit. Please note, this is an office-based role. As you will be required to work from the office, could you please check the location and ensure that you can commute to our offices located in **Crawley RH10 9JY** on a daily basis. **About the role**: Trade Skills 4U (part of City & Guilds Training) specialise in electrical training, offering a wide range of electrician courses in the UK for new entrants, existing electricians and companies from our state-of-the-art training centres. Over recent years TS4U helped thousands of people gain valuable knowledge, experience and the qualifications they need to pursue successful careers in the electrical industry. Specific Tasks: Ensure students complete their learning journey from induction to final exam Booking exams on suitable dates Notify customers of any course changes Updating databases with changes to customer details Deal with course change requests e.g. Amendments, Cancellations and refunds Updating customer balances in reference to payment Take ownership of customer complaints ensuring investigations are carried out and responses issued within agreed SLAs Support Bootcamp team to collate required paperwork for funded Learners Follow up missing paperwork with learner and/or employers Compliance check paperwork to ensure milestones are met Assist with the development of TS4Us customer contact strategy and corresponding procedures including payment plans Monitoring and processing student feedback To be stored in the LMS in reference to e-Learning Ad hoc feedback to be passed to relevant team Identify and escalate potential issues that may arise No Shows/Dropouts, Cancellations, Non-payment related tasks Provide administration support to the sales and student services team during busy periods **About You**: **What we are looking for**: - Excellent customer service and administration skills and great telephone manner - Excellent verbal and written communication skills - A customer-focused approach and a passion for delivering a great customer experience - Great team working skills and the ability to be a good listener You will also be flexible, adaptable, embrace change and be motivated by new challenges. - The successful applicant will be _required to undertake appropriate checks, including an enhanced DBS disclosure as well as providing proof of the right to work in the UK. Essential Skills and Knowledge: Previous administration experience essential Good IT skills An ability to work under pressure Strong problem-solving skills **Our Story And Mission**: To find out more about City & Guilds please click on the following link: About us | City & Guilds **What we offer** What we offer - Competitive salary based on experience - 25 days annual leave plus Christmas shutdown and bank holidays - Opportunities for personal development and career progression and friendly workplace culture - Extensive product portfolio and subcontracting network - Employee Assistance Programme (EAP) - Wellbeing and mindfulness app Wisdom - Later life planning "Care Concierge" and Bereavement support - Coaching (rapid coaching, 1-2-1 coaching, peer coaching, strength coaching) - Free mortgage advice - Eye Care Vouchers and Flu Vaccinations - Enhanced pension - Additional leave for volunteering - Holiday Buy / Sell - As our employee you can also access some more offering - benefits that we can offer at discounted prices: critical illness cover, health assessment, dental insurance, travel insurance, Gymflex, Tastecard, Give AS You Earn, Cycle to Work. - **Next steps and how to apply**: