Office Administrator

2 weeks ago

Loanhead, United Kingdom INCLUSIVE PLAY (UK) LTD Full time

This role is for an individual who can interact with several different departments and is a team player. A key link in our small business this role is responsible for the accurate flow of information across the business. A flexible approach is a must due to the varied nature of the responsibilities.

Supporting in all-round business administration, tasks will include; sales support, customer service, preparing and creating documents, liaising with warehouse to co-ordinate logistics for all projects including creating export/import paperwork and dealing with customer care issues. prosessing of orders and invoices on SAGE finance system. Working closely with the Director to ensure smooth operational processes. It is important to establish strong working relationships with our suppliers and external partners to ensure projects flow efficiently.

Inclusive Play is focused on great customer service, team spirit and quality design. You will often be the first point of contact for customers calling into the business and will be responsible for making a great lasting impression. This role requires an individual who is efficient, analytical and can work to tight deadlines with a calm manner. It is imperative that you have an eye for detail and can articulate the spirit and the strength of the brand with swift response and resolution times as well as a positive can-do attitude. Passion for providing excellent customer service is key. The business offers flexibility around hours of work as well as the opportunity to be hands-on across all departments.

**Desirable Skills**:
2+ years’ experience in a similar role

Working knowledge of SAGE 50 Accounting package

Good working knowledge of Microsoft Office Suite including Excel and Office 365

**Main Duties and Responsibilities**:

- Process all incoming orders through SAGE finance system - purchase orders to suppliers and sales order confirmations to customer.
- Customer quotations and sales support
- Compiling all relevant information for order processing
- Check all order confirmations from suppliers are correct
- Liaise with warehouse to co-ordinate logistics for projects ensuring delivery to site on time
- Liaising with wider team with regards to lead times for equipment deliveries
- Support Director with the administration for on-site contracts, ensuring smooth installations for our customers
- Track projects for invoicing and inform Director or process invoices through SAGE and forward to customer
- Support the business with after-sales queries, liaising with suppliers /contracts manager to provide a quick resolution
- Any other general administration as the business requires

**Job Types**: Part-time, Permanent
Part-time hours: 20-30 per week

**Salary**: £20,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Loanhead, EH20 9LZ: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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