Delivery Service Co-ordinator

2 weeks ago


Harlow, United Kingdom Brakes Full time

**Delivery service centre coordinator role - Harlow, Essex.**

You're not ordinary, and neither are our Customer service coordinator’s. Our Brakes Delivery service coordinators are the people that help to keep our network running - they not only love to ensure our Deliveries are coordinated and on time, but they also love to find solutions and ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations whilst working together as one team and having some fun along the way

It's hard work, but a Brakes Delivery service centre coordinator makes it look easy
**The role includes**:

- Responsible for opening and closing the Delivery Service Centre dependent on shift.
- Complete and document driver interview for all routes that are running more than 1 hour behind plan and direct information to transport team leader for action.
- Proactively monitor delivery and route progress identifying potential late deliveries or late returning routes.
- Working alongside the Transport Operations Shift Manager to take action to avoid late or failed deliveries and late returning drivers.
- Collate and share customer information on a daily basis with all key stakeholders and Maintain a log of all actions taken on the daily Delivery Service Centre log.
- Working alongside the Transport Operations Shift Manager identify and compile routes at risk due to late departure, heavy routes or driver experience entering the information into the late rounds system.
- 1st point of contact for the customer contact centre to assist with all customer queries either directly or transferring to a more appropriate function.
- Temperature monitoring of customer products out for delivery.
**You’ll have**:

- Basic numeracy and literacy; key communication skills
- Able to remain calm under pressure
- Easy adaption to new systems and procedures
- Reliable and flexible with a “Can do” attitude
- Admin experience ideal; although not necessary
- Customer service experience
- Computer literate
**What you’ll get**:

- A competitive salary
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance, with option to purchase more
- Recognition awards and Incentives
- Pension
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
- And much more.

There’s a lot on offer, so what are you waiting for?
- Bring your whole self to work. #BelongAtBrakes_
- At Brakes we’re passionate about creating an inclusive workplace that celebrates and values diversity. We don’t want you to ‘fit’ our culture, we want you to help define it._



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