Reception Administrator

Please not post is for Knutsford

The post holder will be responsible for providing a welcoming, helpful and efficient reception service for all patients and visitors to theHewitt Fertility Centre Knutsford. This entails a wide ranging understanding of the administrative arrangements within the Unit and a good level of proficiency in the use of the relevant IT systems. An ability to cope with high levels of activity in a professional and caring manner is essential.

Please not post id for our Knutsford site.

Reception Admin staff work on a rotational basis that includes every other Saturday.To greet and book in/book out patients attending ourKnutsford clinic, using Meditech and IDEAS as required and advise appropriate staff of patient arrival.To deal with all patient queries and concerns at the reception area.To answer telephone queries and concerns - (these may be of a sensitive nature)To register new patients and make new patient appointments using logging procedures on Meditech and Choose and Book as required, sending out relevant patient letters.To make follow up appointments as required, sending out relevant patient letter.To issue patient information leaflets as required.

For further details please see Job Discription

Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us thespecialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:
Reception Admin staff work on a rotational basis that includes every other Saturday.To greet and book in/book out patients attending ourKnutsford clinic, using Meditech and IDEAS as required and advise appropriate staff of patient arrival.To deal with all patient queries and concerns at the reception area.To answer telephone queries and concerns - (these may be of a sensitive nature)To register new patients and make new patient appointments using logging procedures on Meditech and Choose and Book as required, sending out relevant patient letters.To make follow up appointments as required, sending out relevant patient letter.To issue patient information leaflets as required.To take payment from private patients for consultation, screening and drug top ups, via cash, cheque or debit/credit card, and record all payments on IDEAS.To maintain filing systems as required.To understand the HFEA code of practice and Hewitt Centre standard operating procedures (SOPs) in order to be able to discuss basic information with couples attending for treatment.To communicate effectively with members of the multi disciplinary team working within the unitTo assist with general administrative duties e.g. dealing with mail, photocopying.

For further details please see Job Discription