Patient Advisor

**Patient Advisor | £25,152 per annum (pro rata) | Full and part time roles available | Newport | Monday to Friday |**

If you are passionate about healthcare and want to join a like-minded team, then look no further.

St Joseph’s Independent Hospital has an exciting opportunity for enthusiastic and motivated Patient Advisors (Inpatient/Outpatient) to join our busy Customer Services department.

One full time (37.5 hours) and one part time role (30 hours) available.

The general working hours are Monday to Friday, between 8.00am - 5.30pm.

These roles are very telephoned based.

**Working with us**

St Joseph's is a world-class hospital providing private healthcare across 40 specialities.

Our vision is to take private healthcare to new levels, offering a service that recognises the individual needs of each patient.

We encourage our employees to have a positive work-life balance, who share our vision to provide world-class healthcare and we work effortlessly on training and development within our workforce to stand out from other healthcare providers. We invest in our staff to ensure they are equipped to provide the best possible service to out patients, putting their care first.

St Joseph's has recently invested over £6m to drive improvements throughout the hospital and ensure patient safety. We are constantly looking for ways to improve what we do - to offer quicker recovery and better outcomes for our patients. With the new investment, the hospital is now better equipped to welcome more patients, creating new jobs which are varied and interesting.

St Joseph's is located north of the city of Newport within the popular area of Malpas lying just outside the boundary of Monmouthshire. Two miles north of the M4 motorway, the hospital is easy to access from Cardiff, Bristol, Monmouth, and Abergavenny, just to mention a few.

**Duties and Responsibilities**

Team members will provide exceptional customer service, striving to meet and exceed expectations of patients, consultants and colleagues. They will consistently present a high standard of professionalism, personal appearance and ensure confidentiality at all times.

Core duties are to assist patients in the easiest possible way to see a clinician and to ensure accurate registration and payment or insurance details are obtained from all patients.

Provide an effective and efficient administration and customer service to patients, consultants, and colleagues.

Promote and act as first point of contact for customers ensuring feedback, escalating complaints when required in line with policy.

Liaise with all departments to ensure smooth patient experience.

Answer incoming calls to the department, ensuring appropriate call handling and a clear and professional service.

Make appointments and book Specialist clinics for patients, as necessary. New appointments are processed in line with our sales process and performance targets.

Provide advice to patients concerning charging and booking processes and ensure patients’ payment and registration details are complete and accurate.

Participate in development of service-specific user manuals and support induction for new starters and on-going support.

Record and manage all data in line with GDPR and hospital policies.

Participate in departmental audits, including ensuring every patient is invited to participate in a satisfaction survey and maintaining a record of those who may decline.

Scan and appropriately name all relevant documentation into the patient record in CompuCare, ensuring ease of retrieval.

**What you need to know**
- Essential _

Customer Service experience

Experience in a fast-paced environment

Excellent customer service and administration skills

Good IT skills

Naturally good with people

A logical and practical thinker

Passionate about delivering the best patient experience

Organised

Able to work flexibly to meet the needs of the service
- Desirable_

Experience in a healthcare setting

Telesales experience

**Benefits**

We are an organisation who invests in its employees and in return for your skills and commitment, you will enjoy investment into personal and
- 35 days annual leave including bank holidays (pro rata)
- Contributory pension
- Private Medical Insurance for you and a family member
- Ongoing training and development
- Free on-site parking
- Discounts for staff and family

We value our staff and work together with them to ensure that St Joseph’s provides opportunities to achieve best practice in an enjoyable and rewarding environment.

**_Please note we will only contact you should you be shortlisted for interview._**

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £25,152.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location