Patient Advisor
1 day ago
The Outpatient Bookings team provide excellentcustomer service, striving to exceed patients, consultants, and colleagues expectations. The team are target driven using soft salestechniques to convert enquiries into appointments. We are looking for anenthusiastic, highly motivated, self-driven individual who is looking to joinan exciting and challenging environment.Main duties of the jobYou may have existing knowledge of the privatehealthcare market and or sales environment, however you will need to be drivenby outcomes and like to make a difference. Working within a small team, youwill have the opportunity to learn and develop new skills as well as puttingexisting one into practice.About usAt St Josephs Hospital, we each play our part in creating a constructive and welcoming working environment where everyone is empowered to do their best work. We encourage our people to work together, driving excellence and improving patient outcomes. Our combination of the latest facilities and world-class expertise give you the opportunity to enjoy a wide range of experiences to help grow your knowledge at our independent private hospital. Located just two miles north of the M4 in Newport, the hospital is easy to get to from Cardiff, Bristol, Monmouth, and Abergavenny.Job responsibilitiesEnquiries are handled courteously, efficiently and with empathy.Can do attitudes to be shown at all times.Tasks are undertaken efficiently and with attention to detail.Provide efficient and professional customer service to patients consultants and colleagues.Ensure personal and team sales targets are met, using trackers/CRM systems to capture information.Follow all sales process and keep an accurate tracker to ensure opportunities are maximised.Have excellent understanding of the patient pathways throughout the hospital.Have excellent knowledge of all consultants/specialties.Maintain website enquires, again ensuring information is captured in trackers/CRM systems if not converted into an appointment.Maintain an up to date and accurate call back system ensuring we provide relevant information at the appropriate time and maximise the sales opportunity.Manage personal call statistics to ensure you are contributing to the overall team call performance.Person SpecificationQualificationsFurther Education Qualification e.g. A level, BTEC.ExperienceExperience of working within call-handling sales team.Worked in Customer Services environment.Worked with CRM Systems.Worked in healthcare environment.Skills and AttributesWillingness to learn and contribute to the efficient working of a target driven team.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr
-
Patient Advisor
1 week ago
Newport, United Kingdom St Joseph's Independent Hospital Full time**Patient Advisor | £25,152 per annum (pro rata) | Full and part time roles available | Newport | Monday to Friday |** If you are passionate about healthcare and want to join a like-minded team, then look no further. St Joseph’s Independent Hospital has an exciting opportunity for enthusiastic and motivated Patient Advisors (Inpatient/Outpatient) to...
-
Patient Advisor
1 day ago
Newport, United Kingdom St Joseph's Independent Hospital Full time**Job Title**:Patient Advisor **Department**: Customer Services **Hours**: 37.5 hours per week, between the hours 8am-7pm **Salary**:£27,466 per annum **Responsible to**:Customer Services Manager **Job Summary** The Outpatient Bookings team provide excellent customer service, striving to exceed patients, consultants, and colleagues’ expectations....
-
Patient Advisor
2 weeks ago
Newport, Newport, United Kingdom St Joseph's Hospital Full time £20,000 - £35,000 per yearJob Title:Patient AdvisorDepartment:Customer ServicesHours:37.5 hours per week, between the hours 8am-7pmSalary:£27,466 per annumResponsible to:Customer Services ManagerJob SummaryThe Outpatient Bookings team provide excellent customer service, striving to exceed patients, consultants, and colleagues' expectations. The team are target driven using soft...
-
Patient Advisor
2 weeks ago
Newport, United Kingdom Newport Health Centre Full timeAnalysis and Judgement To ensure you are competent and appropriately trained to carry out any delegated responsibility you accept. To maintain a clean and safe environment for patients, visitors and staff reporting building or equipment faults Recognise and inform managers of any matters requiring their immediate attention or expedite and progress issues...
-
Patient Advisor
2 weeks ago
Newport NP ZE, United Kingdom St Joseph's Independent Hospital Full time £27,000 - £30,000 per yearJob Title: Patient AdvisorDepartment: Customer ServicesHours: 37.5 hours per week, between the hours 8am-7pmSalary: £27,466 per annumResponsible to: Customer Services ManagerJob SummaryThe Outpatient Bookings team provide excellent customer service, striving to exceed patients, consultants, and colleagues' expectations. The team are target driven using soft...
-
Patient Advisor
2 weeks ago
Newport NP ZE, United Kingdom St Joseph's Hospital Full time £20,000 - £25,000 per yearEnquiries are handled courteously, efficiently and with empathy. Can do attitudes to be shown at all times. Tasks are undertaken efficiently and with attention to detail. Provide efficient and professional customer service to patients consultants and colleagues.Ensure personal and team sales targets are met, using trackers/CRM systems to capture information....
-
International Recruitment Advisor
2 weeks ago
Newport, United Kingdom Isle of Wight NHS Trust Full timeWe are recruiting for International Recruitment Advisor who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place". We are looking for a highly organised and well - motivated...
-
Health Advisor
1 day ago
Newport, United Kingdom Isle of Wight NHS Trust Full timeWe are recruiting 111 / 999 Health Advisors to join #TeamIOWNHS working on both full-time permanent contracts Working from our Emergency Operations Centre you will be the first line of support for people calling 111 or 999 who need help or advice. This is an incredibly rewarding role that allows you to really make a difference to our callers lives. You do...
-
Trainee Pharmacy Advisor
2 weeks ago
Newport, United Kingdom Boots Full timeJob Reference: 191016BR Newport, Retail Park Permanent Part-time **The hourly rate for this role is £10.00 - £10.59 depending on the location** **The importance of your role.** Fantastic customer care is at the heart of everything we do, and as a Trainee Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the clear...
-
Trainee Pharmacy Advisor
3 days ago
Newport, United Kingdom Boots Full timeJob Reference: 182504BR Isle Of Wight, Newport Permanent Full-time **The importance of your role.** Fantastic customer care is at the heart of everything we do, and as a Trainee Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the clear advice and care you offer them, to the wide ranges of dispensing services we...
