Customer Service Representative

2 weeks ago


Gateshead, United Kingdom Launch Group Full time

The Launch Group are currently recruiting for Teleperformance to find enthusiastic Customer Service Representatives.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Job Overview
- Salary: Starting at £19,750
- Shifts: Full Time 40 hrs per week, Monday-Sunday 08:00-20:00
- Location: Work from Home
- Training: 30 Days - working from home remotely, full attendance required
- Contract: Permanent
- Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer

Skills / experience required:

- Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities
- Team player mentality, with a willingness to learn and help others out
- Passionate about delivering excellent customer service.
- Excellent communication skills
- Strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.

Benefits of being a Customer Service Representative
- On-line recruitment process.
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP And £300 for your friend too
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
- Life Assurance Cover & Pension Scheme
- Length of Service and monthly recognition awards
- Opportunities for career development and progression

**If you have any questions please call The Launch Group on
0191 261 8456
**Salary**: £19,750.00-£23,545.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company events
- Company pension
- Store discounts

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (preferred)



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