Sales and Customer Services Admin

2 days ago

Henley in Arden, United Kingdom The Garden Furniture Centre Full time

**Are you a customer-oriented individual who thrives in a fast-paced environment and enjoys connecting with customers on a daily basis? Are you looking for a varied role where no two days will be the same? This could be the job for you**

**Location** : The Garden Furniture Centre, Yew Tree Farm Craft Centre, Wootton Wawen, West Midlands, B95 6BY

**Salary** : From £25,000 depending on experience. Additional benefits of shared commission and company biannual bonus.

**About the Role**:
Winter Hours : 9am-5pm (November-March)

Summer Hours 9am-6pm (April-October)

Weekend availability required

**Responsibilities**:

- **Customer Interaction**: Serve as the first point of contact for customers, both in person and over the phone. Provide professional and courteous service to address inquiries, resolve issues, and ensure customer satisfaction.
- **Sales Support**: Prepare quotes, process orders, and manage sales documentation. Ensure timely follow-up on leads and customer requests.
- **Face-to-Face Communication**: Engage with customers directly in our showroom, demonstrating a personable and professional demeanor.
- **Order Processing**: Accurately enter and track customer orders in the system.
- **Customer Service Management**: Handle customer complaints and queries effectively, escalating issues when necessary and ensuring a prompt resolution.
- **Administrative Duties**: Maintain organized records of customer interactions, sales orders, and related documentation along with supporting general office administration.
- **Product Knowledge**: Develop a thorough understanding of our products and services to provide informed advice and recommendations to customers.

**Essential Skills**:

- Previous customer facing experience.
- Strong interpersonal skills
- Good teamwork
- Great time management
- Problem solving
- Organisation
- Ability to work in a fast-paced environment.
- Self-motivated

**Desirable Skills**:

- Previous sales experience
- Negotiation skills
- Active listener
- Numerical skills
- Confidence

**Still curious?**

**Job Types**: Full-time, Fixed term contract
Contract length: 9 months

Pay: From £25,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Henley-In-Arden: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 31/01/2025
Reference ID: Sales and Customer Service Admin

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