Care Coordinator

2 weeks ago

Gateshead, United Kingdom First Call Healthcare Ltd Full time

An exciting position has arisen to join our Home Care Team at First Call Healthcare Ltd.

We offer care and support to Service Users who wish to remain in their own homes.

First Call Healthcare provide a wide range of care packages delivered by a fantastic, experienced team of support staff.

We offer professionalism, clear concise communication, and provide the highest standard of customer service and confidentiality offering respect and dignity supporting our Service Users to maintain independence without prejudice or discrimination.

Applicants ideally have experience within Domiciliary Care and have aspirations to develop themselves further. Full training and ongoing support will also be provided.

**Duties will include**:

- Maintain and issue Care staff rotas which should consider accuracy and client continuity. This will include an agreed target of regularly scheduled calls to maintain continuity of care.
- Establish initial rotas for new care packages.
- Carry out care assessments and create a person-centred care plan meeting the needs of the clients.
- Carry out quality assurance checks with care staff and clients.
- Support new staff with effective shadowing rosters and promptly build regular work schedules within their availability.
- Ensure clients and their families are up to date with progress and communicate any changes to timings or care staff.
- Maintain and update both carer and client databases on the in house roster management systems.
- Ensure holidays, absences and any changes are accurately recorded on the database and essential cover is maintained.
- Update and enter the process of all reviews and assessments and monitor training requirements of care staff.
- Receive, accept and process enquiries for new packages of care.
- Oversee and monitor mileage and travel times to ensure financially cost effective planning for the business.
- Participate with 'on call' out of hours service.

Please note list is not exhaustive.
- Ability to work both independently and within a team. You will work closely with the Care Manager, receiving and providing support to colleagues in a friendly office environment.
- Accurate and precise administrative skills.
- Ability to handle needs with priority and work under pressure at times.
- Ability to train and develop skills to progress the business and meet your own ambitions.
- NVQ/QCF level 2/3 in Health & Social Care or be willing to work towards this.
- Excellent communicator with good technology skills.

Own transport with full driving licence and right to work in the UK

**Benefits**
- on site free parking
- Supportive and inclusive work environment
- Training and development opportunities to enhance your skills and career
- Free DBS check*
- Mileage allowance paid
- Employee assistance programme
- *terms and conditions apply_

Pay: £24,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Must be flexible and able to assist with the on-call rota

**Experience**:

- care: 2 years (required)

Work Location: In person

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