Guest Services Assistant/concierge

This is an exciting opportunity to be working within the **luxury retail sector** who are currently in an exciting period of growth and are looking for a **Guest Services Assistant**to meet, greet and assist guests visiting the business's premises, working closely with the Senior Guest Services Assistant to coordinate on promotions, hospitality initiatives and customer queries. If you're someonewho exhumes confidence, has a genuine passion for customer service, hospitality and/or the luxury sector, looking for your first role after graduating or simply want a change of environment, this could well be the role for you

**Key Responsibilities**:

- Welcome guests at key sites in various locations in and around the company grounds.
- Anticipate, interpret and respond to the expressed and unexpressed needs of visiting guests in an effortless and efficient manner
- Insightful promotion of all functions relating to tourist information and the retail offering.
- Promotion and cross-selling of all added value services associated with the Village.
- Seamlessly operate all added value services.
- Provide knowledgeable insights regarding all Brands and the unique offer/promotions.
- Engage proactively in building relationships with brands, driving appropriate & relevant footfall.
- Engage in and support hospitality initiatives within the Village Visitor Centre, continuously improving on these to surprise & delight our guests
- Proactively provide feedback & suggestions on any aspect of the delivery of Hospitality or our services, which will enhance the experience of our guests and further raise our performance above their expectations.
- Assist and advise guests with a wider tourism and hospitality offer, such as booking live entertainment, sightseeing tours, cinema tickets and restaurants, making reservations on their behalf and arranging refreshments for them.
- Own and resolve customer complaint situations in a professional & reassuring manner and in accordance with company policy
- Compile daily and weekly reports as instructed by the Visitor Centre Manager.
- Engage with our CRM programme and achieve sign ups to the data base.

**About you**:

- Exceptional interpersonal skills and cultural awareness, able to interact with and attend to guests from all over the world.
- **Ideally** have previous experience within Hospitality, Tourism, Leisure or Retail.
- Able to prioritise objectives and adapt, remaining calm under pressure.
- Have a clear drive and determination to provide excellent, world class hospitality.
- Able to communicate with a wide range of people and strong internal/external stakeholder management.
- Professional, friendly and have an approachable manner.
- **Beneficially**able to speak additional languages.
- Flexibility and available to work weekends, evenings and Bank Holidays occasionally for business requirements.

This is a fantastic opportunity to work for an esteemed business with opportunity to further your knowledge of the luxury sector and develop your existing communication skills. This role would ideally suit a University graduate looking for their first fulltime position after finishing their studies with some part time experience in retail/sales/hospitality/leisure or an individual with a substantial work history in relevant industries wanting a change of environment.

The role is based out of my client's premises in **Bicester**with on-site transport links, easily commutable from **Oxford, Banbury, Buckingham, Milton Keynes, Aylesbury, Kidlington, Brackley, Chipping Norton, Witney**and **Bletchley**. You will be required to be **on-site**Monday - Friday (with the occasional weekend as stated above). Excellent benefits package including life assurance, contributory pension, personal and business travel insurance, privilege card, privilege card, private health care, referral bonus, movingday, wedding and birthday leave and cycle to work scheme.

**BSMKV45375 - Guest Services Assistant/Concierge - £25,00 - On-site - Bicester