Guest Services Ambassador

**Something Extraordinary Every Day**

As our **Guest Services Ambassador - VIP**you will support The Assistant Hospitality Manager and assist with all events and VIP guest visits at The Apartment - Bicester Village. You will represent Bicester Village as Hospitality Ambassador and ensure that all guests receive a 5-star luxury hospitality service during their visit. You will deliver and promote all services and Village activities.

You have a strong experience with domestic and international guests and have a full understanding of 5* guest services excellence as you have a background in the full end to end guest journey, from bookings to hosting and follow up. Providing the personalised and memorable flagship hospitality experience that will delight our guests

**This Guest Services Ambassador - VIP role is offered on a full time, permanent basis and can be based in Bicester. Due to the nature of the role, you will be required to be onsite at Bicester Village.**

**There’s no one quite like us**

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

**What makes you special**

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

- Experience as a guest relation/concierge/ VIP events coordinator in a luxury environment, including hotel, retail and events sectors - this is essential
- Solid understanding of the luxury customer, guest profiling and branding
- Ability to assist in projects and to work effectively within a team, as well as act autonomously
- Capability to think creatively and provide flexible and innovative solutions to daily challenges and opportunities
- Experienced in service delivery and providing a high level of service
- Strong interpersonal and communication skills
- Well-organised, attention to detail, responsible and able to work without close supervision
- Be engaging, dynamic, proactive, informative and team-player
- Ability to multi task and prioritise
- Excellent grooming standards, pride in their appearance and immaculate presentation
- Fluency in English (Mandarin and Arabic languages are a plus)

**Why we’re exceptional**

The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you’ll receive a generous salary and we’ll also reward you by:
**Looking after you**:You’re entitled to 25 days of annual leave (plus UK Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme and flu vaccinations

**Treating you**:discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus

**Championing you**: you’ll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.

**Come and live your story with us**

The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Bicester, OX26 6WD: reliably commute or plan to relocate before starting work (required)