Customer Service Agent
2 weeks ago
Want to work with an award-winning and quickly expanding company? We’re a travel site making it a doddle to book camping, glamping and caravan sites all over the world, with over 5,300 to choose from.
**We are now expanding our customer service team and looking for a number of individuals who love to provide first-class customer service and chat to people about their holidays**.
**About the role**
- Talking regularly to our campsite managers, helping them with customer queries and being the first point of call if they need help.
- You will amaze customers by providing swift and efficient responses to queries of all kinds.
- You will act as a problem solver, resolving issues rapidly and identify ways to improve performance and service delivery to customers. You will contribute to the growth of the business by maximizing all inbound sales opportunities.
- Solving both routine problems and complex customer enquiries and issues
- Complaint handling
- **French to Native level and Fluency in Spanish, English**:
- Previous experience of working within the travel/ecommerce/marketplace sector would be ideal
- Is meticulous, flexible and able to take ownership of our customers' enquiries
- Has an organised and methodical approach with excellent written and spoken English and excellent attention to detail
- Is willing to be a 'jack-of-all-trades’ for the sake of being part of a forward-thinking team
- Is internet savvy
- Is able to troubleshoot independently
- Has general administrative skills, as well as experience within a customer-facing sector
- Is switched on, enthusiastic and enjoys being busy
**The Package**
**Salary**: £22,000 - £25,000 per annum depending on experience
**Pitchup employee benefits**:
- 25 days holiday, plus bank holidays (pro-rated for part-time employees)
- Pension matched to 4%, private healthcare, life insurance, critical illness cover and income protection - for peace of mind
- Discounts including: gym memberships, sports equipment, Caffe Nero, Odeon cinema and various hotel and retail outlets
- IT equipment - there’s no need to purchase a new laptop for the role, we have you covered
- A generous work-from-home office equipment allowance
- Company away days
- Employee assistance helpline, in case you ever need someone to talk to, with access to get-fit programmes, nutrition advice, financial and legal advice and counselling
- And loads more
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