Trainee Resident Liaison Officer

2 weeks ago

Harrow, United Kingdom Howells Contracts Full time

**Trainee Resident Liaison Officer**

**North West London**

**£20,000 - £25,000 dependant on experience**

**Here at Howells, we are working with a leading Social Housing contractor to recruit a trainee Resident Liaison Officer to join their team in North West London. Driving license is essential for this role.**

**You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaisonbetween tenants and site teams.**

**Main Responsibilities/Duties Include**:

- Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades
- Liaise with site management staff to enable the flow of information between all parties
- Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues
- Arrange appointment for surveys and works

**Previous Experience and Qualifications**:

- Previous customer service experience
- Excellent organisational skills
- Excellent communication skills
- Ability to work to tight deadlines
- Ability to work remotely as well as part of a team
- Professional attitude and approach to work
- Ability to competently operate MS office (Word & Excel)
- Current and Valid UK driving license
- Self-starter and highly motivated

If you are interested please submit your CV or call Thomasina on.

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