Income Officer

3 days ago

Harrow, United Kingdom South Africa Tempest Resourcing Full time

Job Title: Housing Officer
Location: London Borough (Hybrid - 2-3 days on site)
Contract: Temporary / Ongoing
Salary: £21.23 PAYE / £27.70 Umbrella

Role Overview

The Housing Officer will be responsible for delivering a comprehensive tenancy and estate management service to council tenants, leaseholders, and applicants. The role focuses on sustaining tenancies, managing rent arrears, resolving anti-social behaviour, ensuring safe estates, and providing high-quality customer service. You will manage a dedicated patch, work closely with internal and external partners, and ensure that all housing-related policies, procedures, and legislation are followed.

Key Responsibilities

Tenancy & Estate Management

Manage a designated patch of properties, ensuring all tenancies are compliant and well-maintained.

Conduct tenancy sign-ups, audits, successions, assignments, and mutual exchanges.

Carry out regular estate inspections, identify repairs, monitor cleaning/caretaking standards, and follow up with contractors.

Respond to complaints, tenancy breaches, and neighbour disputes.

Income Recovery & Rent Arrears

Monitor rent accounts and take early intervention to prevent arrears escalation.

Negotiate realistic payment arrangements and provide support around welfare benefits.

Prepare cases for legal action, attend court where required, and follow rent recovery procedures in line with policy.

Anti-Social Behaviour (ASB) Management

Investigate ASB reports, gather evidence, interview residents, and implement appropriate interventions.

Work collaboratively with police, support agencies, and community partners to manage cases.

Customer Support & Advocacy

Provide clear housing advice and guidance to tenants, including welfare, safeguarding, and tenancy sustainment support.

Engage with vulnerable residents with empathy, ensuring access to relevant support services.

Records & Compliance

Maintain accurate, timely case notes on housing management systems.

Ensure all actions are compliant with housing legislation, safeguarding, GDPR, and organisational policies.

Produce reports, statements, and documentation as required.

Person Specification / Skills & Experience

Experience in social housing, tenancy management, or a similar frontline role.

Strong understanding of rent arrears management and income recovery processes.

Knowledge of key housing legislation (Housing Acts, ASB Act, Equality Act, GDPR, safeguarding).

Confident handling difficult conversations and managing conflict.

Excellent communication skills, both written and verbal.

Ability to work independently, manage a busy caseload, and use good judgment.

Strong IT skills and experience updating case management systems.

Ability to build positive relationships with tenants, colleagues, and external partners.

A valid UK driving licence is desirable (depending on local authority requirements)

  • Property Officer

    2 days ago

    Harrow, United Kingdom Essential Employment Full time

    **Property Officer needed in Harrow £17.10 per hr **PAYE - Reference: HAR-011212** This role will involve: Provide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service...

  • Office Administrator

    2 weeks ago

    Harrow, United Kingdom Office Angels Full time

    Temporary to Permanent Administrator role £11ph - £12ph paid weekly on a time sheet basis Harrow JOB TITLE: Temporary to permanent Administrator role LOCATION: Harrow - TYPE: Head office environment HOURS: Monday - Friday 8am - 5pm 30 minute lunch break The day to day duties in your new job would be - First point of contact for incoming calls -...

  • Temporary Office Administrator

    4 days ago

    Harrow, United Kingdom Office Angels Full time

    Temp to Perm Administrator role £11ph - £11.50ph Harrow JOB TITLE: Temp to perm Administrator role LOCATION: Harrow CO. TYPE: Head office environment HOURS: Monday - Friday 8am - 5pm 30minute lunch break The day to day duties in your new job would be - Answering incoming calls - Customer queries / Answering Customer queries - Raising PO's to...

  • Property Officer

    4 days ago

    Harrow, United Kingdom Pertemps Harrow Full time

    **Job Title: Property Officer (Leasehold Services)** Location: Harrow Council Employer: Pertemps Recruitment Partnership for Harrow Council Contract Type: Temporary ongoing Hours of Work: 36 hours per week Monday to Friday **Overview of a Property Officer** Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Property...

  • Office Manager

    5 days ago

    Harrow, United Kingdom Valued Hire Group Full time

    Office Manager – Pinner Salary: £40,000–£50,000 Location: Pinner (Office-based, Monday–Friday, with some flexibility for occasional home working) Start Date: ASAP We are looking for an experienced, highly organised Office Manager to join a growing and dynamic team based in Pinner. This is a key role within the business, suited to someone who thrives...

  • Office Manager

    3 days ago

    Harrow, United Kingdom Valued Hire Group Full time

    Office Manager – Harrow Salary: £40,000–£50,000 Location: Pinner (Office-based, Monday–Friday, with some flexibility for occasional home working) Start Date: ASAP We are looking for an experienced, highly organised Office Manager to join a growing and dynamic team based in Harrow. This is a key role within the business, suited to someone who thrives...

  • Property Officer Har-011409

    1 week ago

    Harrow, United Kingdom Essential Employment Full time

    Property Officer needed in Harrow £17.40 per hr ref HAR-011409 Main duties are as follows - Provide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service charge...

  • Senior Communications Officer

    2 days ago

    Harrow, United Kingdom Essential Employment Full time

    Senior Communications Officer needed in West LondonThe rate is £23.54ph PAYE This is a temporary role The reference number is: HAR-013027 The successful candidate will be reporting into the Head of Communications and will be a key player in the Communications function They will develop, implement and evaluate integrated communications strategies and...

  • Housing Officer

    3 weeks ago

    Harrow, United Kingdom Tempest Resourcing Full time

    Job Title: Housing OfficerLocation: London Borough (Hybrid - 2-3 days on site)Contract: Temporary / OngoingSalary: £21.23 PAYE / £27.70 Umbrella Role Overview The Housing Officer will be responsible for delivering a comprehensive tenancy and estate management service to council tenants, leaseholders, and applicants. The role focuses on sustaining...

  • Office Coordinator

    2 weeks ago

    Harrow, United Kingdom Onsite Electrical Limited Full time

    Office Coordinator We are a well-established electrical contractor based in Harrow, known for our commitment to quality and customer service. We are currently seeking a dedicated Office Coordinator to join our busy and friendly team. **Responsibilities**: - Coordinate job bookings with customers and electricians, ensuring smooth communication and...