Claims Relationship

4 days ago

Manchester, United Kingdom HSB Full time

**Company**
HSB
**Location**
Manchester, United Kingdom

**Role: Claims Relationship & Operations Specialist**

**Location: Manchester (hybrid - Weds & Thurs in office)**

**Permanent**

**Job Purpose**:
Reporting to the Claims Operations Lead, this role will work closely with Business Development and Partnerships to deliver to our clients the development, implementation, and monitoring of claims processes and value add services. The delivery and pro-active monitoring of these claims activities will support the development of sound profitable business and strategic partnerships. You will work with all Client Partners on regulatory regulations and Consumer Duty Data.

**Key Responsibilities**:

- Work with the Business Development teams, including Partnerships, to assist and provide support for the on boarding of new business portfolios and distribution partners.
- Supporting the ongoing relationship management of existing partners.
- Marketing and Communication for awareness of the Claims Team, to include social media presence and webinars.
- Drafting and updating of Treaties, Terms of Business Agreements, Service Level Agreements and Claims Service Guidelines.
- Assist the Claims Operations Lead in the design, development and implementation of claims service processes and activities to support onboarding of new partnerships or new product development.
- Coordination and proactive management of regular claims and service review meetings with key business partners and client companies.
- In conjunction with the Claims Technical Team, prepare and deliver claims function/product training presentations as required, internal and external.
- Develop and share claims service performance reports in relation to the business partners portfolio with Claims Management, Business Partner’s, and Client Company Key Contact and Sales / Partnership teams as appropriate.
- Assist in the completing of Due Diligence / Risk Assessments to ensure any new / existing claim or loss adjusting services suppliers meet the criteria set by the business as it relates to the claims function.
- Review existing claims services and processes to identify opportunities for enhancement and innovation to improve quality and efficiency of claims propositions and client experience.
- Support the Claims Operations Lead in obtaining and responding to regular client feedback.
- Embed Consumer Duty and Regulatory Regulations within the implementation of New Business.

**Key Skills & Experience**:

- Essential_
- Track record of successful customer relationship management
- Excellent understanding of Consumer Duty and Regulatory Requirements for the Insurance Industry
- Excellent presentation skills and ability to produce “user friendly” Management Reports.
- Knowledge of general insurer markets and programmes
- Excellent written skills, ability to draft and create contract wording
- Good Microsoft programme, PowerPoint and PowerBI
- Desirable_
- Knowledge and understanding of global placements

**Qualifications & Educational Requirements**:

- Partial or completed CII Qualifications - preferred
- Educated to degree level or equivalent - preferred but not essential

**Benefits**:

- Agile/Hybrid working
- Private Healthcare (Aviva)
- Aviva Digital GP
- Employer Pension Contribution of 13%
- Annual Bonus
- Professional Qualification Support
- 25 days annual leave (plus bank holidays)
- x2 wellbeing days per year

  • Claim Relationship Specialist

    1 week ago

    Manchester, United Kingdom The Travelers Companies, Inc. Full time

    - Who Are We? - Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving...

  • Broker Claims Relationship Lead

    1 week ago

    Manchester, United Kingdom Aviva Full time

    Broker Claims Relationship Lead Salary: £40,000 - £55,000 As we continue to grow, we continue to invest in our Claims Proposition. This brand new role is testament to our commitment in Claims. We are looking for a Broker Claims Relationship Lead who will be responsible for looking after our broker partners in the North West region in conjunction with...

  • Claims Consultant

    1 week ago

    Manchester, United Kingdom Marsh Full time

    We are seeking a talented individual to join our Claims Consulting practice within Marsh Advisory. This role can be based in our **Manchester**, **Birmingham** or **London** Office. It is a hybrid role that has a requirement of working at least three days a week in the office. Some additional business travel will be required. An opportunity to join a team...

  • Claims Consultant

    4 days ago

    Manchester, United Kingdom Marsh McLennan Full time

    Overview Company : Marsh We are seeking a talented individual to join our Claims Consulting practice within Marsh Advisory. This role can be based in our Manchester, Birmingham or London Office. It is a hybrid role that has a requirement of working at least three days a week in the office. Some additional business travel will be required. An opportunity to...

  • Claims Handler

    2 days ago

    Manchester, United Kingdom The Portfolio Group Full time

    Portfolio are proud to be exclusively representing our client who provide Legal Expenses and Commercial Liability insurance products to small businesses. Their products help businesses facing a wide range of legal disputes, including employment issues, healthand safety matters and tax investigations. This role is a fantastic opportunity for someone looking...

  • Claim Professional

    1 week ago

    Manchester, United Kingdom The Travelers Companies, Inc. Full time

    - Who Are We? - Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving...

  • Claims Processor

    2 days ago

    Manchester, United Kingdom Vermelo RPO Full time

    **Job Title**: Claims Processor - Property Damage Specialist **Location**: Manchester **Salary**: Up to GBP £27,300.00 per year depending on experience **Hours**: Monday to Friday, 09:00 - 17:30 (37.5 hours per week) **Position Type**: Permanent, Full-Time (Hybrid 1 day in office) **About**: We are seeking a proactive and highly skilled Claims Handler with...

  • Motor Claims Handler

    2 weeks ago

    Manchester, United Kingdom Blagrove Underwriting Agency Ltd Full time

    Further exciting opportunities to join our growing business as we are looking to recruit further motor claims handlers, including credit hire claims handlers to deal with all aspects of motor claims, up to an individual handling authority, in accordance with company procedures and Legal Regulations and Protocols, ensuring claims are managed to successful...

  • Motor Claims Handler

    6 days ago

    Manchester, United Kingdom Blagrove Underwriting Agency Ltd Full time

    Further exciting opportunities to join our growing business as we are looking to recruit further motor claims handlers, including credit hire claims handlers to deal with all aspects of motor claims, up to an individual handling authority, in accordance with company procedures and Legal Regulations and Protocols, ensuring claims are managed to successful...

  • Junior Claims Associate

    2 days ago

    Manchester, United Kingdom IPS Group Full time

    A highly reputable Global Commercial Insurer has a new and exciting opportunity for someone who is a career driven individual. This is a unique and incredibly exciting opportunity to develop and build your career as a Junior Claims Associate within CommercialInsurance. Key duties/tasks include: - Negotiate and agree claims within designated authority -...