Service Coordinator

2 days ago

Norwich, United Kingdom Optimum Patient Care Global Full time

Does supporting world class research and improving lives of patients excite you? Our dynamic and internationally recognised research company Optimum Patient Care (OPC) is looking for a highly motivated **Service Coordinator** to join our Delivery Team normally based in Aylsham, Norfolk.

Full training will be provided, and flexible working hours are available. The position can be full time or part time either 3/4 days per week (including Tue-Thu) and could fit around caring responsibilities. We offer hybrid working and the support of an experienced and friendly team.

**Primary Responsibilities**
- Facilitate the recruitment of General Practices into the OPC Quality Improvement programme and, where applicable, support practices’ enrolment onto other research studies
- Where required, support General Practices with patient recruitment in accordance with NHS information governance and UK Data Protection legislation.
- Update and maintain project delivery records, and produce monthly reports and other documentation.
- Support with data extractions for Quality Improvement programme and research projects
- Support with the delivery of OPC services as directed
- Managing company correspondence including phone enquiries.
- Represent the organisation at meetings, exhibitions, conference, education workshops and healthcare shows.
- Work as part of the OPC service team to maximise communication and build strong working relationships with practices

**Experience**:

- Excellent customer service skills.
- Good written and oral communication skills, and the ability to deal professionally with both internal and external stakeholders
- Good administration and computer skills
- Ability to pro-actively adapt to complex, changing project requirements
- Ability to follow and complete company processes and procedures
- Have a “make it happen” attitude and a willingness to help others

**About Optimum Patient Care (OPC)**

Optimum Patient Care (OPC) is a growing global company, predominantly operating in the United Kingdom and Australia while starting to expand its reach in the United States. With over 15 years of experience, our mission is to support best practice for chronic disease management and make a difference to patients, using real-life research.

The Optimum Patient Care Research Database is a real-world, longitudinal research database, to provide anonymised data for research purposes. It currently holds de-identified data for over 16 million patients and is a high-quality data source used regularly in clinical, epidemiological, and pharmaceutical research.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 22.5 per week

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Flexitime
- On-site parking
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Norwich, NR11 6UN

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