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R-024278 - Trainee Train Conductor - Newcastle
2 weeks ago
**Your ticket to a rewarding career starts here**.**
We’re actively recruiting for **Trainee Train Conductors** to join the Northern team
As a Train Conductor, you'll be the face of our service, ensuring the efficient operation of our trains while providing exceptional customer care. From checking tickets to managing onboard safety and looking after passengers, you can be sure that no two days will ever be the same.
**SALARY**: OTE £35,000 - £37,000. Basic salary of £26,361 until successful completion of training (for approximately 3 months); rising to £33,768 per annum on completion of training. Plus, commission ,overtime and the Northern benefits package.
**ROLE TYPE**:Full Time.
**LOCATION**:Newcastle
**HOURS**: Rolling 35 per week. Shift pattern includes evenings, nights and weekends (for example:03:00- 10:30,07:00 - 16:30, 15:30 - 12:30, 18:00 - 02:30).
**AVAILABLE TRAINING COURSE DATES**: October, November, December
**WHAT YOU'LL BE DOING**:
- **Inspect & Operate**: Train equipment, doors, and controls.**:
- **Greet Passengers**: Create a welcoming atmosphere for all.**:
- **Check Tickets**: Verify passenger tickets and travel cards.**:
- **Provide Information**: Answer questions on routes, schedules, and connections.**:
- **Make Announcements**: Provide clear updates over the onboard PA system.**:
- **Ensure Safe Boarding**: Help passengers safely board and disembark the train.**:
- **Handle Delays & Emergencies**: Confidently manage unexpected delays, issues, or emergencies.**
**KEY RESPONSIBILITIES**:
As a Train Conductor, every day is unique bringing new faces and fresh challenges. Your main duties include:
- _Train Operations:_ Coordinate with Drivers and Operational Teams keeping the train running smoothly, stick to schedules, monitor signals, and stay in touch with Control.
- _Customer Assistance:_ Help passengers on and off, check tickets, provide information & handle inquires, ensure a safe, comfortable journey, assist vulnerable customers, deescalate conflicts, and maintain a welcoming atmosphere.
- _Safety & Compliance_: Enforce safety rules, manage door procedures, conduct inspections, and handle emergencies, including leading evacuations if needed. You’ll be fully trained and regularly assessed on all safety standards.
- _Fare Collection:_ Collect fares, validate tickets, and tackle fare evasion.
- Communication: Provide updates on delays or disruptions, relaying important information to passengers.
- _Reporting:_ Maintain accurate records of customer counts, ticket sales and detailed reports on incidents, faults and delays.
- _Customer Service:_ Deliver a professional service, handle complaints, and create a positive enjoyable travel experience.
- _Utilise Tech:_ Daily use of technology including tablets and body worn cameras.
- _Knowledge Retention:_ Learn and retain high volumes of detailed information relating to safety standards, with regular assessments to keep your skills sharp.
**ABOUT YOU**:
- Currently live within a 45-minute car journey from the station you work from.
- Pass the RIS3452 Train Worker medical assessment, including drugs and alcohol screening.
- Commit to working early, late and weekend shifts - without relying on public transport (for example: 03:00 - 10:30, 07:00 - 16:30, 15:30 - 12:30, 18:00 - 02:30).
**You will also posses the following skill set**:
- Exceptional communication skills. You’ll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service.
- You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
- Self-disciplined, with the ability to work independently using your own initiative.
- Able to work to and enforce strict industry standard rules and regulations.
- Punctual with excellent time management skills, ensuring your train departs as scheduled.
- Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
- Good problem-solving skills.
- Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
- Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.
- Able to learn and retain high volumes of detailed safety information which will be regularly assessed to ensure knowledge is maintained at the highest level.
**IMPORTANT INFORMATION- PLEASE READ**:
- The trainee conductor course is delivered in house as part of a 1-year apprenticeship programme. As part of the apprenticeship, you'll sit a functional skills test to achieve a level 2 in Maths and English before you take the end-point assessments.
- Please note as part of the programme you will have a _3-month intensive training _period which is delivered in a classroom learning setting during normal office hours. The focus of this training is the safety critical information you will have to learn, to become a fully qualified conduct
