Service Engineer Team Leader

2 days ago


West Industrial Estate, United Kingdom Ferno UK Limited Full time

Established over 50 years ago, Ferno UK are a world-leading manufacturer of emergency medical solutions for the Emergency Medical Services including Ambulance, Fire & Rescue Services, Police, Hospitals, and other major industries throughout the UK.

**Ferno**has an opportunity for a **Service Engineer Team Leader** to join our friendly team. You will be based within commutable distance from **Cleckheaton**.Joining us on a full time, permanent basis, you will receive a competitive salary plus excellent benefits. **This role is ideal for a mechanical engineer who can repair equipment, vehicles, or machines.**

**About the Service Engineer Team Leader role**:
Manage our team of 4 national field-based service engineers and ensure that we effectively journey plan their work schedules.

This is a new position to our service team and will provide excellent customer service and be responsible for ensuring that the emergency and rescue services are able to continue to rely on their vital equipment and always keep their fleet of vehicles onthe road.
- Manage the filed-based Service Engineers
- Carry out annual appraisals
- Manage the fleet of service vehicles
- Coordinate quarterly and annual stocktakes for each of the service vehicles
- Agree work schedules in advance for the external service team with the service administration supervisor
- Journey planning service work is essential
- Carry out ongoing product and process training for the external service engineers
- Responsibility for maintaining the company vehicle in good order and control own stock levels of replacement parts for equipment
- Have knowledge and experience of fault diagnosis and the ability to remedy those faults
- Enthusiastically want to go that ‘extra mile’ for our customers
- Time management skills are essential; arrival on-site and on-time and the ability to complete the tasks within an agreed time scale
- Must have a current full and clean UK driving Licence

**Benefits we will offer our Service Engineer Team Leader**:

- Company bonus scheme
- Contributory DC Pension Scheme
- Death in Service life assurance scheme
- Company service vehicle
- Corporate clothing
- Laptop and mobile telephone
- Specialised product training and the provision of tools, equipment, and PPE
- The opportunity to join a growing company with a great team of people



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