Service Team Leader

23 hours ago

Berry Hill Industrial Estate, United Kingdom Listers Group Limited Full time

**Job Introduction

We are recruiting for a Service Team Leader to join our Volkswagen Commercial VehiclesDealership in Droitwich. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays 08:00 - 13:00 on a rota basis.

This role would suit someone with strong previous experience as a Service Advisor or Senior Service advisor, but is looking for their first step into management. You will need to be hands on in your approach to help support the Aftersales Manager in drivingthe department forward, ensuring targets are met and budgets are managed.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up sellingour full range of services.

**Role and Responsibilities**
- Assist in the smooth running and day to day activity of the Service Department
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

**About you**
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
- A well-presented individual with a desire, attitude and character to succeed
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
- You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

**What we offer**
- 25 days holiday plus bank holidays
- Pension scheme
- Health & wellbeing benefits
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications

**Why Listers?

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