Monsoon Customer Service Advisor

LOCATION

Motherwell, Scotland

TYPE

Office Based

POSITION

Full Time, Temporary

DATE POSTED

25/10/2024

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges, KFC and Big Bus Tours.
- We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
***What We’re Looking For**

Do you love being around people and making them happy? Have a real passion for fashion? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen

Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service.

When you join our Monsoon Customer Service Team, you’ll work alongside passionate colleagues who are dedicated to putting customers at the heart of everything we do. Join us and help create unforgettable experiences that leave a lasting impression
***What To Expect**

Monsoon is a vibrant and innovative fashion retailer known for its unique blend of clothing, accessories, and homeware inspired by global cultures.

Established in the UK, Monsoon offers a diverse range of beautifully crafted garments, often featuring intricate designs and sustainable materials. Committing to ethical practices, the brand strives to create timeless pieces celebrating individuality and style. Monsoon's collections cater to various tastes, making it a go-to destination for those seeking distinctive fashion that tells a story and evokes a sense of wanderlust. Whether it’s for everyday wear or special occasions, Monsoon embodies a spirit of creativity and adventure in every piece.

In this role, you’ll be the friendly voice assisting Monsoon customers with enquiries about their orders, including tracking requests, refunds, and missing items, ensuring they receive the exceptional service they deserve.

You will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

**Our typical shift pattern involves**: Monday to Sunday between 8am-8pm.

**Salary: £24,960 p/a.**

**Please note.** This position is based at our site in Motherwell.

As part of #theAteam, you’ll receive full training and support to be the voice of our clients’ brand. So, there’s no room for average.

Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.

**Your role can include, but isn’t limited to**:

- Ensuring all communication with our client’s customers is handled professionally and promptly.
- Recording details of customer comments on the database provided, leaving clear notes.
- Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
- Taking ownership of the customer experience by providing excellent service.
- Achieving the key targets set.
- Adhering to quality standards and ensuring consistency in all interactions.
***About You**

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills
- Excellent writing skills.
- Ability to build rapport and communicate helpfully.
- Enjoy a creative and hardworking office environment.
- Keyboard/Computing skills.
- Ability to research well and quickly.
- Fantastic questioning skills.
- Ability to work as part of a team.
- Enthusiasm and passion for completing tasks to the best of your ability.
***Benefits**
- Full training & support.
- Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
- Access to our Learning & Development Talent SPA.
- Health insurance.
- 24/7 Employee Assistance Programme & Wellness Hub.
- Nationwide retail di