Customer Service Advisor

LOCATION

Motherwell, Scotland

TYPE

Office Based

POSITION

Full Time, Temporary

DATE POSTED

06/06/2025

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges, KFC and Big Bus Tours.
- We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
- **:**What We’re Looking For**

Do you enjoy helping others and providing top-class customer service? If so, we have the perfect opportunity for you

Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable shopping experience for all customers.

Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service.

As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
***What To Expect**

We’re seeking a dedicated individual with a passion for delivering exceptional customer service in the retail industry.

As a vital part of our team, you’ll support customers with their enquiries and orders, ensuring a seamless and satisfying experience. With strong communication skills, this role becomes a key contributor to the brand’s success.

In this role, you will have the opportunity to utilise your your excellent communication skills to provide personalised and engaging customer interactions.

It’s all about being a naturally friendly, respectful, and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.

**Our typical shift pattern involves**: 40 hours per week, fully flexible Monday to Sunday; between 8am-8pm.

**Salary**: £25,708 p/a.

**Please note.** This position is based at our site in Motherwell.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Your role can include, but isn’t limited to:

- **Establishing collaborative customer relationships** in a fast paced environment.
- **Providing timely and accurate information** regarding products, orders and services.
- **Resolving Customer issues in a professional manner**, recording details and customer comments on the database, leaving clear notes.
- **Collaborating with other team members** to improve customer service processes and procedures.
- **Maintaining a positive and helpful attitude** demonstrating strong product knowledge to ensure all information delivered to customer is correct.
***About You**

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills
- **Exceptional** **communication skills**.
- **Ability** **to build rapport** and communicate effectively with all customer interactions.
- **Excellent computer skills** with a keen focus on multiple systems.
- **Strong** **problem solving skills** aiming to resolve any customer queries on the first contact.
- **Active listening skills** with the capability to question the customer further to get the correct resolution.
- **Ability** **to work as part of a team**.
- **Enthusiasm for completing tasks to the best of your ability.**
***Benefits**
- Full training & support.
- Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
- Access to our Learning & Development Talent SPA.
- Health insurance.
- 24/7 Employee Assistance Programme & Wellness Hub.
- Nationwide retail discounts.
- Discounted gym membership.
- Your birthday off work (+29 days).
- ‘Refer a Friend’ scheme.
- ‘Employee of the Month’ Awards.
- Regular fun team building sessions.
- A diverse & inclusive working environment.
***Join #theAteam**

As an Equal Opportunity and Disabil