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Admin Support Officer

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Derry, United Kingdom Conexus Recovery Full time

**ADMIN SUPPORT OFFICER**

**Start Date: To be determined. Location: Derry/Londonderry Office**

Conexus Recovery & Field Services provides specialist Field services to our clients across the Utility and Banking Finance Sectors. Conexus Recovery & Field Services is looking for an Admin Support Officer to assist our doorstep agents in ROI & Northern Ireland.

We are looking for a self-motivated individual who has a good eye for detail and most importantly, fantastic communication skills. The ability to manage doorstep agents, your own workload and ability to prioritise is a must.

This particular job role will focus on doorstep agent visits. You will be provided with Full ‘on the job’ training and support. Previous experience is not essential, however having doorstep field administration would be an advantage.

We offer a competitive starting salary **£20,500 with rise after probation to £21,000, 22 annual leave days, & BUPA Health Care**. Your working hours are 37.5 hours per week.

**General Duties**:

- Responsible for assisting Field Operations Manager, Field Support Team and Agents in administration tasks, scheduling, communications, and client relations.
- Administration tasks include but are not limited to: Managing Agents in relation to plan completion performance on a daily basis, loading, maintaining and monitoring accounts to completion.
- Primary function is supporting the day to day administration, and to assist Agents in all tasks related to performance and implementation.
- Oversee all doorstep visits to ensure visits are completed within the SLA

**Primary Responsibilities**:

- Coordinating updates on agent stationery and marketing materials.
- Delegation of accounts on weekly/monthly basis to Agents.
- Organising updates of Client reports to send to various Clients weekly.
- Co-ordination and administration of Warrants including all paperwork.
- Co‐ordinate the Agents accounts and travel arrangements.
- Organize meetings / greet clients and visitors to the office.

**Essential Skills and Qualifications**:

- Previous experience in a field administrative position preferred but not essential.
- Strong PC skills i.e. Word, Excel, Power Point and MS Outlook. Knowledge of Excel is critical.
- Extremely detail oriented / ability to recall information quickly, and ability to effectively prioritize workflow.
- Capable of multi-tasking.
- Excellent interpersonal, written and oral communication skills and have a good telephone manner.
- Must be able to work on their own but seek guidance when needed.
- Ability to exercise good judgement, show initiative and be proactive.
- High standards of ethics and confidentiality to handle sensitive information.
- Work well within a team environment and adapt to changing need
- Professional with a positive and pro-active attitude

**Coronavirus (COVID-19)**

The health, welfare and safety of our colleagues and the people we recruit is vital to us therefore we are closely monitoring Government guidance to ensure we are complying with guidelines and Conexus’s duty of care. As a business, we had to adapt quickly to respond to the COVID situation to keep doing what we are here to do which is to help our customers achieve their own financial recovery.

**Job Types**: Full-time, Permanent

**Salary**: From £20,500.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Londonderry, BT48 0AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- business support: 1 year (required)

Work Location: In person