Customer Service Advisor

5 days ago

Houghton Le Spring, United Kingdom Pertemps Newcastle & Gateshead Full time

**Contact Centre Agent
Location: Penshaw, Houghton le Spring
Directorate: Customer Service**
**Do you want to help power your career and be part of an evolving energy industry?**
The energy industry is advancing with investment in smart technology innovation and Northern
Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9
million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront
of delivering a power network that meets the region’s needs, now and in the future.
Our vision is to be the best energy company in serving our customers whilst delivering sustainable
energy solutions as we support the region’s drive towards net zero emissions.
We have exciting and rewarding opportunities for customer service professionals to join our awardwinning Contact Centre based in Penshaw, Houghton le Spring.
We’re looking for people with a Customer First mind-set to provide a professional, quality service to
our customers as we strive to continually deliver a consistent 10 out of 10 experience for all of our
customers.
If you have the enthusiasm and ability to deliver an outstanding customer experience, we will support
you with the rest. Our contact centre agents are at the very heart of our business - they really are Team
Powergrid
We are passionate about supporting the community we live and work in providing fantastic career
opportunities, in an industry which is growing as we support our customers on their journey to net zero.
In return we offer a competitive salary between £18,193 and £21,089 as well as fantastic career
prospects and a great benefits package including:

- Enrolment in our Pension Scheme with a generous company contribution
- Variety of shifts available
- Shift allowance for unsociable hours
- Free onsite car parking and great public transport links
- Annual leave of 25 Days as well as Bank Holidays
- Fully supported and structured training programme
- Recently refurbished purpose designed office
- Potential for overtime at excellent rates
- Reward and recognition scheme
- Employment benefits package including free tickets to local tourist attractions

**Key Responsibilities**:

- Deliver excellent customer experience in line with the company's Quality Framework
- Act as the primary point of contact for our customers, providing advice and guidance through a
- Take ownership of all contacts, including enquiries and complaints, and use initiative to develop
- practical solutions to resolve customer enquiries
- Input quality and accurate information into core IT systems, to enable colleagues to respond to our customers with a resolution in a timely manner
- Liaise with internal departments and external companies to ensure a seamless and consistent service for our customers

**Essential Skills**:

- Strong customer service skills
- Attention to detail
- Confident in handling a wide range of contacts, with a focus on delivering a high standard of customer experience
- Good IT literacy, in particular a good working knowledge of Microsoft office packages
- Excellent organisational skills

**We have a number of permanent roles available immediately and are excited to hear from dedicated

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