Service Advisor

2 days ago


HoughtonLeSpring, Durham, United Kingdom Lloyd Motor Group Full time

29 Oct - 29 Nov 25 Houghton-Le-Spring

We have a fantastic opportunity for a talented
Service Advisor
to join the Aftersales team at our
Lloyd Land Rover Houghton-Le-Spring Service Centre.
Salary:
£29,000 with OTE of £34,000

Hours:
40 hours per week

Role Responsibilities

  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
  • Advising on technical queries/issues.
  • Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
  • Sell customer repairs/parts etc., and finalising the invoice on completion.

An ideal Service Advisor will hold the following skills and experiences:

  • Motivated, with a proactive approach to customer service.
  • Enjoy the challenge of influencing the success of the Service department.
  • Customer relations experience.
  • Excellent interpersonal and organisational skills and be well presented.
  • Must be IT literate, and a working knowledge of Kerridge would be advantageous.

Company Benefits

  • 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
  • Healthcare cash plan.
  • Employee vehicle-discount schemes.
  • Highstreet discounts.
  • Cycle to work scheme.
  • Eyecare vouchers.
  • Free flu jabs.
  • Pension scheme.
  • Life Cover.
  • Internal and manufacturer training.
  • Staff referral scheme.
  • Tool insurance.

About Lloyd Motor Group
Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

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