Receptionist/administrator

**Steppingstones Medical Practice Job Description Job Title**: Receptionist/Administrator Job Summary: To provide a high quality reception/administrator service to the patients, doctors and staff at the surgery in a caring and supportive manner. To maintain confidentiality of all information. General Duties and Responsibilities: In accordance with practice policies and procedures Answering the telephone in a courteous and professional manner Receive and convey messages in writing, verbally and electronically Liaise with patients and their families in a compassionate manner Liaise with GPs, other professional's and their staff Scanning all correspondence into medical records Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Patient registration Photocopying Data entry and retrieval Processing repeat prescriptions in accordance with practice guidelines Ensuring all practice areas are cleared and tidied after use Ensuring that appropriate and safe routines are followed whilst using computers/telephone systems and all participate in ongoing professional development activities Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen Read coding/Docman Undertake any other additional duties appropriate to the post as requested by the Partners/Practice Manager/Assistant Practice Manager Keeping the reception area tidy and free from obstructions and clutter Summarising of medical records Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified.

**Equality and Diversity**: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.