Veterinary Receptionist- Branches

Your role and responsibilities

Our reception team are the first point of contact for our clients, both existing and new, and are therefore responsible for representing the business in a professional and enthusiastic manner, and for giving our clients confidence in our award-winning care. It’s not always about knowing the answer; it’s about knowing how to find the answer and following through with a resolution for every single enquiry.
Our reception team face a huge spectrum of queries from the routine to the downright bizarre, and no two days are ever the same. Successful applicants will have strong problem-solving skills and be able to think outside of the box whilst operating within the rules set by various governing bodies including the Royal College of Veterinary Standards.
It is the responsibility of our Client and Pet Care Advisors to help our clients navigate their potentially complicated and emotional journeys with us. From routine administration (including logístical, financial, and medicative) to more sensitive conversations; proficiency in face-to-face, telephone, and written communication is key. Our team are people-oriented with a strong love of animals, and the ability to adapt communication styles to best suit their recipients is essential.
Veterinary industry experience is not crucial, however the steep learning curve will make it a definite bonus. Other valuable experience can be drawn from customer service roles, and administrative positions in the healthcare sector.
Other skills and characteristics of successful applicants will include: computer literacy, patience, multi-tasking, and proactivity.
We are a large, but close team, and we are looking for new members to help share the load in a challenging, but emotionally rewarding environment.

Hours: Flexible 37.5 hours weekly, Mon-Fri, as per the sickness and holiday needs of the reception team, with up to one weekend shift per calendar month either as additional hours or from weekly 37.5 total. Short-notice changes are likely due to the sickness-cover element, and convenient access/transport to all of our sites is essential.

Locations of the branches are:
Dudley Hospital - 50A Hall Street DY2 7BT
Lye branch - 109a Pedmore Road DY9 8DG
Oldbury branch - 152-154 Causeway Green Road B68 8LJ
Sedgley branch - 63 Dudley Road DY3 1TF
Quinton branch - 266 Ridgacre Lane B32 1JR

**Benefits**:

- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

About us
With over 50 years of experience, we are a network of five award-winning practices that are based around the Black County, West Midlands. With our unique advantage, our well-equipped practices allow us to provide high-quality within primary and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.

**Salary**: £19,270.50 per year

Ability to commute/relocate:

- DUDLEY: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Veterinary Receptionist: 1 year (preferred)
- Reception: 1 year (preferred)

Work Location: One location