Customer Service Representative

1 week ago


Walsall, United Kingdom Brennan Industries Full time

**Job Overview**

**Responsibilities**
- Assist customers with product information, order status, and account management.
- Analyse customer concerns and provide effective solutions to enhance their experience.
- Upsell products and services based on customer needs and preferences.
- Maintain accurate records of customer interactions and transactions through data entry.
- Collaborate with team members to improve processes and customer satisfaction.
- Ensure adherence to company policies and procedures while maintaining a high level of professionalism.

**Skills**
- Strong analytical skills to assess customer needs effectively.
- Excellent phone etiquette with the ability to communicate clearly and confidently.
- Proficient in data entry with attention to detail.
- Ability to upsell products while maintaining a focus on customer satisfaction.
- Strong interpersonal skills with the capability to build rapport with diverse customers.

Join us in delivering exceptional service that makes a difference

**Job Types**: Full-time, Permanent

Pay: £27,500.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Walsall WS9 8BX (preferred)

Work Location: In person

Reference ID: CSR Brennan



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