Sales Support/Customer Services representative

3 days ago

Walsall WS UY, United Kingdom Theos Food Company Full time

Job Title: Sales Support/Customer Services representative

Working Hours: Monday – Friday; looking for a candidate with flexible timings; will be discussed during the interview.

About us: Theo's food company is first and foremost a family run business with a real passion for food and as such we take great pride in and are committed to delivering the highest standard of customer care and service.

It all began in 1990 when our company founder started to market and sell a unique blend of marinated chicken in the town of Burntwood in Staffordshire, from which Theo's food company was born.

We are a busy fast-growing poultry manufacturing company that requires Customer Services representative to join the Sales team. We require someone who is reliable, hardworking, has excellent communications skills and good attention to detail.

For more Information please visit our Website at

Follow the Theo's Food channel on WhatsApp for latest opportunities:

Overview: We are seeking a dedicated and efficient Customer Services representative to join our dynamic team. The ideal candidate will have experience in the food industry and possess exceptional customer relationship skills. This role involves taking and processing orders, managing invoicing and payments, handling customer complaints and engaging in tele sales activities. Undertaking administrative duties and managing correspondence between sales and clients within the Education, Business and Industry Sector. If you are a proactive individual with a knack for upselling and cold calling, we would love to hear from you.

Duties & Responsibilities:

Your primary responsibilities will be to communicate with existing customers to take and process orders on to the CRM ordering system, monitoring the progress of the order through to delivery. You will also be required to undertake reception duties, all whilst offering a high level of Customer Service.

  • Take customer orders.
  • Prepare 'Delivery Notes' and 'Take Out' forms.
  • Describe the benefits of products and any special offers to clients.
  • Liaise Sales Representatives & necessary departments within the Company to ensure effective order processing.
  • Running sales reports.
  • Upselling to customers in line with special offers and promotional calendars.
  • General administration duties.
  • Greet visitors and complete relevant signing in paperwork.
  • Oversee cash sales.
  • Answer incoming calls, ensuring to redirect to the relevant person.
  • Order and monitor stationary supplies.
  • Book in deliveries.
  • Support your Manager by completing any reasonable tasks requested by them.

Skills & Experience:

  • Customer Service Level 2 (Desirable)
  • 1+ year experience in a sales / customer service role.
  • Experience in an office & customer service environment.
  • Possess strong communication & interpersonal skills.
  • Reliable, hard working and excellent attention to detail.
  • Ability to follow instructions clearly & concise.
  • Ability to prioritize workload.
  • Computer literate.

You will be located at our Head Office in Aldridge, West Midlands.

Job Types: Full-time, Permanent

Pay: £26,666.00 per year

Benefits:

  • Company pension
  • On-site parking

Ability to commute/relocate:

  • Walsall WS9 8UY: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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